{"id": "f6c2785", "room": "6708d57", "text": "Customers report outages before monitoring does", "url": "https://truecauses.org/c/6708d57/f6c2785-customers-report-outages-monitoring", "json": "https://truecauses.org/c/6708d57/f6c2785.json", "embed": "https://truecauses.org/embed/6708d57/f6c2785", "room_url": "https://truecauses.org/d/6708d57", "question": "Why does the same outage keep recurring?", "kind": "barriers", "relation": "significantly influences", "source": "walkthrough", "demonstration": true, "room_is": "a walkthrough with stand-ins — a demonstration, not a finding", "stands": false, "stage": 6, "sealed": true, "root": false, "shortlisted": true, "leads_to": [], "comes_from": ["1540184", "3a44a54", "6be5a0b", "7255afd"], "links": [{"pair": "03944a4>f6c2785", "role": "effect", "other": {"id": "03944a4", "text": "Feature work always outranks reliability work in planning", "url": "https://truecauses.org/c/6708d57/03944a4-feature-outranks-reliability-planning"}, "verdict": "no", "by": "panel", "votes": {"yes": 2, "no": 13, "abstain": 0}}, {"pair": "07838e6>f6c2785", "role": "effect", "other": {"id": "07838e6", "text": "Post-mortem actions are written up and then never scheduled", "url": "https://truecauses.org/c/6708d57/07838e6-post-mortem-actions-written-scheduled"}, "verdict": "no", "by": "panel", "votes": {"yes": 3, "no": 12, "abstain": 0}}, {"pair": "1540184>f6c2785", "role": "effect", "other": {"id": "1540184", "text": "Every team has its own logging format", "url": "https://truecauses.org/c/6708d57/1540184-team-logging-format"}, "verdict": "yes", "by": "panel", "votes": {"yes": 14, "no": 1, "abstain": 0}}, {"pair": "3201ca5>f6c2785", "role": "effect", "other": {"id": "3201ca5", "text": "Post-mortems assign actions to people who were not in the room", "url": "https://truecauses.org/c/6708d57/3201ca5-post-mortems-assign-actions-people"}, "verdict": "no", "by": "panel", "votes": {"yes": 3, "no": 12, "abstain": 0}}, {"pair": "3a44a54>f6c2785", "role": "effect", "other": {"id": "3a44a54", "text": "Tests that fail intermittently are retried until green", "url": "https://truecauses.org/c/6708d57/3a44a54-tests-fail-intermittently-retried-green"}, "verdict": "yes", "by": "panel", "votes": {"yes": 13, "no": 1, "abstain": 1}}, {"pair": "6be5a0b>f6c2785", "role": "effect", "other": {"id": "6be5a0b", "text": "Alerts fire so often that on-call mutes them", "url": "https://truecauses.org/c/6708d57/6be5a0b-alerts-on-call-mutes"}, "verdict": "yes", "by": "panel", "votes": {"yes": 12, "no": 0, "abstain": 3}}, {"pair": "7255afd>f6c2785", "role": "effect", "other": {"id": "7255afd", "text": "The on-call rota has the same two people on it most weeks", "url": "https://truecauses.org/c/6708d57/7255afd-on-call-rota-people-weeks"}, "verdict": "inferred", "by": "inferred", "votes": {"yes": 5, "no": 10, "abstain": 0}}, {"pair": "afe8f84>f6c2785", "role": "effect", "other": {"id": "afe8f84", "text": "One engineer knows how the payment path actually works", "url": "https://truecauses.org/c/6708d57/afe8f84-engineer-payment-path"}, "verdict": "no", "by": "panel", "votes": {"yes": 0, "no": 14, "abstain": 1}}, {"pair": "bf944ec>f6c2785", "role": "effect", "other": {"id": "bf944ec", "text": "Error budgets exist on a slide and nowhere else", "url": "https://truecauses.org/c/6708d57/bf944ec-error-budgets-exist-slide"}, "verdict": "no", "by": "panel", "votes": {"yes": 1, "no": 13, "abstain": 1}}, {"pair": "f6c2785>03944a4", "role": "cause", "other": {"id": "03944a4", "text": "Feature work always outranks reliability work in planning", "url": "https://truecauses.org/c/6708d57/03944a4-feature-outranks-reliability-planning"}, "verdict": "no", "by": "panel", "votes": {"yes": 0, "no": 15, "abstain": 0}}, {"pair": "f6c2785>07838e6", "role": "cause", "other": {"id": "07838e6", "text": "Post-mortem actions are written up and then never scheduled", "url": "https://truecauses.org/c/6708d57/07838e6-post-mortem-actions-written-scheduled"}, "verdict": "no", "by": "panel", "votes": {"yes": 2, "no": 12, "abstain": 1}}, {"pair": "f6c2785>1540184", "role": "cause", "other": {"id": "1540184", "text": "Every team has its own logging format", "url": "https://truecauses.org/c/6708d57/1540184-team-logging-format"}, "verdict": "no", "by": "panel", "votes": {"yes": 2, "no": 13, "abstain": 0}}, {"pair": "f6c2785>3201ca5", "role": "cause", "other": {"id": "3201ca5", "text": "Post-mortems assign actions to people who were not in the room", "url": "https://truecauses.org/c/6708d57/3201ca5-post-mortems-assign-actions-people"}, "verdict": "no", "by": "panel", "votes": {"yes": 0, "no": 14, "abstain": 1}}, {"pair": "f6c2785>3a44a54", "role": "cause", "other": {"id": "3a44a54", "text": "Tests that fail intermittently are retried until green", "url": "https://truecauses.org/c/6708d57/3a44a54-tests-fail-intermittently-retried-green"}, "verdict": "no", "by": "panel", "votes": {"yes": 2, "no": 12, "abstain": 1}}, {"pair": "f6c2785>6be5a0b", "role": "cause", "other": {"id": "6be5a0b", "text": "Alerts fire so often that on-call mutes them", "url": "https://truecauses.org/c/6708d57/6be5a0b-alerts-on-call-mutes"}, "verdict": "no", "by": "panel", "votes": {"yes": 1, "no": 12, "abstain": 2}}, {"pair": "f6c2785>7255afd", "role": "cause", "other": {"id": "7255afd", "text": "The on-call rota has the same two people on it most weeks", "url": "https://truecauses.org/c/6708d57/7255afd-on-call-rota-people-weeks"}, "verdict": "no", "by": "panel", "votes": {"yes": 0, "no": 15, "abstain": 0}}, {"pair": "f6c2785>afe8f84", "role": "cause", "other": {"id": "afe8f84", "text": "One engineer knows how the payment path actually works", "url": "https://truecauses.org/c/6708d57/afe8f84-engineer-payment-path"}, "verdict": "no", "by": "panel", "votes": {"yes": 3, "no": 11, "abstain": 1}}, {"pair": "f6c2785>bf944ec", "role": "cause", "other": {"id": "bf944ec", "text": "Error budgets exist on a slide and nowhere else", "url": "https://truecauses.org/c/6708d57/bf944ec-error-budgets-exist-slide"}, "verdict": "no", "by": "panel", "votes": {"yes": 3, "no": 11, "abstain": 1}}], "atlas": {"id": "n4b077200b0ef4d5c", "url": "https://truecauses.org/atlas?q=Customers%20report%20outages%20before%20monitoring%20does"}, "note": "a group’s judgement, not a measurement. Demo room", "attribution": "Causal map: True Causes, https://truecauses.org/d/6708d57"}