{"id": "49af24d", "room": "b3bc98a", "text": "Billing changes are announced to customers after they hit the invoice", "url": "https://truecauses.org/c/b3bc98a/49af24d-billing-announced-customers-hit-invoice", "json": "https://truecauses.org/c/b3bc98a/49af24d.json", "embed": "https://truecauses.org/embed/b3bc98a/49af24d", "room_url": "https://truecauses.org/d/b3bc98a", "question": "Why do complaints keep rising while the product improves?", "kind": "barriers", "relation": "significantly influences", "source": "walkthrough", "demonstration": true, "room_is": "a walkthrough with stand-ins — a demonstration, not a finding", "stands": false, "stage": 6, "sealed": true, "root": false, "shortlisted": false, "leads_to": [], "comes_from": [], "links": [], "atlas": {"id": "n02be397ecb68c929", "url": "https://truecauses.org/atlas?q=Billing%20changes%20are%20announced%20to%20customers%20after%20they%20hit%20th"}, "note": "a group’s judgement, not a measurement. Demo room", "attribution": "Causal map: True Causes, https://truecauses.org/d/b3bc98a"}