{"id": "7e15eac", "room": "b3bc98a", "text": "Outages are not announced, so support finds out from customers", "url": "https://truecauses.org/c/b3bc98a/7e15eac-outages-announced-support-customers", "json": "https://truecauses.org/c/b3bc98a/7e15eac.json", "embed": "https://truecauses.org/embed/b3bc98a/7e15eac", "room_url": "https://truecauses.org/d/b3bc98a", "question": "Why do complaints keep rising while the product improves?", "kind": "barriers", "relation": "significantly influences", "source": "walkthrough", "demonstration": true, "room_is": "a walkthrough with stand-ins — a demonstration, not a finding", "stands": false, "stage": 6, "sealed": true, "root": false, "shortlisted": false, "leads_to": [], "comes_from": [], "links": [], "atlas": {"id": "n9dbfa9ab4887cb77", "url": "https://truecauses.org/atlas?q=Outages%20are%20not%20announced%2C%20so%20support%20finds%20out%20from%20custome"}, "note": "a group’s judgement, not a measurement. Demo room", "attribution": "Causal map: True Causes, https://truecauses.org/d/b3bc98a"}