True Causes
Why are deliveries late?
Overtime is the normal way we finish a week, not the exception
a walkthrough with stand-ins — a demonstration, not a finding · sealed
It significantly influences
A short pick is recorded as complete so the line keeps moving
certified · 10 yes · 2 no · 2 abstained
What significantly influences it
Peak-hour load exceeds planned capacity
certified · 12 yes · 1 no · 1 abstained
Picks are wrong often enough that customers now check every pallet
certified · 12 yes · 1 no · 1 abstained
Judged not to be linked
We measure errors per order, so a bigger order hides more mistakes
judged not to · 3 yes · 11 no
New staff copy bad habits from old hands
judged not to · 0 yes · 13 no · 1 abstained
Small errors are hidden to avoid blame
judged not to · 1 yes · 13 no
Peak-hour load exceeds planned capacity
judged not to · 1 yes · 12 no · 1 abstained
Two products with almost the same code sit on the same rack
judged not to · 3 yes · 11 no
Supervisors are measured on dispatch time and nothing else
judged not to · 1 yes · 12 no · 1 abstained
Picks are wrong often enough that customers now check every pallet
judged not to · 2 yes · 11 no · 1 abstained
We measure errors per order, so a bigger order hides more mistakes
judged not to · 1 yes · 13 no
A short pick is recorded as complete so the line keeps moving
judged not to · 3 yes · 10 no · 1 abstained
New staff copy bad habits from old hands
judged not to · 3 yes · 11 no
Small errors are hidden to avoid blame
judged not to · 0 yes · 14 no
Two products with almost the same code sit on the same rack
judged not to · 3 yes · 11 no
Supervisors are measured on dispatch time and nothing else
judged not to · 1 yes · 12 no · 1 abstained
A group’s judgement, not a measurement. Demo room. On the atlas.
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