THE QUESTION
Why do our lorries never leave on time?
Spend your stickers on what matters most. An idea with evidence can take a held seat.
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One per idea, 5 total. Floor is one vote.
5 places are held for overlooked ideas — nominate one with a link, and it counts once 2 people agree the source is relevant.
why
At stage close one nominee enters by random draw and the rest by nomination count, at most one per stakeholder class. A model checks only whether the page is about the same subject — never whether it proves the claim. That judgement is the room's, and a nomination nobody else stands behind takes no seat.
We measure the pickers and not the layout, because the layout has no manager
cluster 2
Nothing said yet.
CLUSTER 1
Reach truck drivers are qualified on paper and trained by watching
1 votesdiscuss
The induction is a video nobody watches to the end
3 votesdiscuss
CLUSTER 2
We measure the pickers and not the layout, because the layout has no manager
1 votesin focus ↑ · close ✕
The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why
0 votesdiscuss
CLUSTER 3
A picker who slows down to check is beaten by one who does not
4 votesdiscuss
Pickers are ranked against each other on a screen by the door
6 votesdiscuss
CLUSTER 4
The system says a location is empty when a pallet is sitting in it
11 votesdiscuss
Data lives in three systems that disagree
2 votesdiscuss
CLUSTER 5
Nights run with half the supervision and twice the improvisation
0 votes
↳ nominated for a seat: https://example.org/ops-incident-review.pdf could not read it (HTTPError) 1 of 2 behind it
discussHandovers between shifts lose key details
Observed, not measured — I would want the data too.
14 votesdiscuss
CLUSTER 6
The people who complain most are the ones who care most, and they get moved
0 votesdiscuss
The error log and the complaint log are kept by two people who do not speak
0 votesdiscussing (1)
CLUSTER 7
Cold store gloves make the handheld unusable, so people take them off or guess
0 votesdiscuss
Batteries for the handhelds are charged on the same shift that uses them
4 votesdiscuss
CLUSTER 8
The site plan on the wall was drawn before the mezzanine
0 votesdiscuss
The site was designed for half the volume it now handles
Observed, not measured — I would want the data too.
0 votesdiscuss
CLUSTER 9
Returns are put back on the shelf without being checked
3 votesdiscuss
New product codes arrive without anyone being told what changed
Observed, not measured — I would want the data too.
1 votesdiscuss
NOT CLUSTERED
Damaged stock stays in the pick face because there is nowhere to put it
Meaning the pick face, not bulk storage.
0 votesdiscussing (1)
We would rather ship late than ship wrong, but the targets say otherwise
Meaning the pick face, not bulk storage.
0 votesdiscuss
Half the racking has no light above it after six
0 votesdiscuss
Small errors are hidden to avoid blame
11 votesdiscuss
Targets reward speed over accuracy
15 votesdiscussing (1)
Two shifts use different names for the same location
Meaning the pick face, not bulk storage.
6 votesdiscuss
Nobody has ever been thanked for catching an error
5 votesdiscuss
Aisles are blocked by inbound stock most mornings
2 votesdiscuss
The agency sends whoever is available, not whoever was here last week
0 votesdiscuss
Promotions double the volume of one line with no notice
Meaning the pick face, not bulk storage.
0 votesdiscuss
The wrapping machine jams and the pallet goes out unwrapped
0 votesdiscuss
Half the errors are in the same four locations and everyone knows which
Observed, not measured — I would want the data too.
1 votesdiscuss
There is one working ladder for four mezzanine bays
This is about agency staff, not the permanent crew.
0 votesdiscuss
Nobody has costed what an error actually costs us
This is about agency staff, not the permanent crew.
15 votesdiscuss
The customer's own system renames our products
0 votesdiscuss
An error is only an error if the customer notices
7 votesdiscuss
Cycle counts are done by the same person who picks that aisle
This is about agency staff, not the permanent crew.
1 votesdiscuss
Agency staff are on site for three days and never see the layout twice
Nights specifically — days may be different.
1 votesdiscuss
Supervisors are measured on dispatch time and nothing else
0 votesdiscuss
Every improvement here started as somebody breaking a rule
0 votesdiscuss
The scanner and the label printer disagree about leading zeros
Observed, not measured — I would want the data too.
8 votesdiscuss
The trolleys are too small for the orders we now get
Nights specifically — days may be different.
2 votesdiscuss
Nobody has walked a full order from receipt to delivery in years
0 votesdiscuss
Nobody reconciles what left the building with what was ordered
Observed, not measured — I would want the data too.
8 votesdiscuss
The temporary fix from the fire in 2019 is still how we do it
Meaning the pick face, not bulk storage.
0 votesdiscuss
Nobody is paid for the ten minutes it takes to do a handover properly
6 votesdiscuss
The pick face is replenished from the same aisle people are picking
Observed, not measured — I would want the data too.
5 votesdiscuss