问题
Why do our lorries never leave on time?
把你的贴纸用在最重要的内容上。有证据支持的想法可以占用一个保留席位。
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你的贴纸额度
每个想法最多一张，共 5 张。至少投一票。
有 5 个席位为被忽视的想法保留——附上链接提名一个，当 2 人认同来源相关时就会计入。
为什么
阶段结束时，一名被提名者通过随机抽签入选，其余按提名数入选，每个利益相关方类别最多一个。模型只检查页面是否关于同一主题——从不检查它是否证明了这个主张。那要由房间来判断；没有其他人支持的提名不能占用席位。
类别 1
The induction is a video nobody watches to the end
3 票讨论
类别 2
We measure the pickers and not the layout, because the layout has no manager
1 票讨论
The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why
0 票讨论
类别 3
A picker who slows down to check is beaten by one who does not
4 票讨论
Pickers are ranked against each other on a screen by the door
6 票讨论
类别 4
The system says a location is empty when a pallet is sitting in it
11 票讨论
Data lives in three systems that disagree
2 票讨论
类别 5
Nights run with half the supervision and twice the improvisation
类别 6
The people who complain most are the ones who care most, and they get moved
0 票讨论
The error log and the complaint log are kept by two people who do not speak
0 票讨论中（1）
类别 7
Cold store gloves make the handheld unusable, so people take them off or guess
0 票讨论
Batteries for the handhelds are charged on the same shift that uses them
4 票讨论
类别 8
The site plan on the wall was drawn before the mezzanine
0 票讨论
The site was designed for half the volume it now handles
Observed, not measured — I would want the data too.
0 票讨论
类别 9
Returns are put back on the shelf without being checked
3 票讨论
New product codes arrive without anyone being told what changed
Observed, not measured — I would want the data too.
1 票讨论
未归类
Damaged stock stays in the pick face because there is nowhere to put it
Meaning the pick face, not bulk storage.
0 票讨论中（1）
We would rather ship late than ship wrong, but the targets say otherwise
Meaning the pick face, not bulk storage.
0 票讨论
Half the racking has no light above it after six
0 票讨论
Small errors are hidden to avoid blame
11 票讨论
Targets reward speed over accuracy
15 票讨论中（1）
Nobody has ever been thanked for catching an error
5 票讨论
Aisles are blocked by inbound stock most mornings
2 票讨论
The agency sends whoever is available, not whoever was here last week
0 票讨论
Promotions double the volume of one line with no notice
Meaning the pick face, not bulk storage.
0 票讨论
The wrapping machine jams and the pallet goes out unwrapped
0 票讨论
Half the errors are in the same four locations and everyone knows which
Observed, not measured — I would want the data too.
1 票讨论
There is one working ladder for four mezzanine bays
This is about agency staff, not the permanent crew.
0 票讨论
Nobody has costed what an error actually costs us
This is about agency staff, not the permanent crew.
15 票讨论
The customer's own system renames our products
0 票讨论
An error is only an error if the customer notices
7 票讨论
Cycle counts are done by the same person who picks that aisle
This is about agency staff, not the permanent crew.
1 票讨论
Agency staff are on site for three days and never see the layout twice
Nights specifically — days may be different.
1 票讨论
Supervisors are measured on dispatch time and nothing else
0 票讨论
Every improvement here started as somebody breaking a rule
0 票讨论
The scanner and the label printer disagree about leading zeros
Observed, not measured — I would want the data too.
8 票讨论
The trolleys are too small for the orders we now get
Nights specifically — days may be different.
2 票讨论
Nobody has walked a full order from receipt to delivery in years
0 票讨论
Nobody reconciles what left the building with what was ordered
Observed, not measured — I would want the data too.
8 票讨论
The temporary fix from the fire in 2019 is still how we do it
Meaning the pick face, not bulk storage.
0 票讨论
Nobody is paid for the ten minutes it takes to do a handover properly
6 票讨论
The pick face is replenished from the same aisle people are picking
Observed, not measured — I would want the data too.
5 票讨论