SPØRGSMÅLET
Why do our lorries never leave on time?
Saml sedler, du synes ligner hinanden. Klynger gør væggen lettere at læse; de afgør intet.
lukket · tilbage til fasen Handlinger
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Klynger dannes ud fra lighed, navnene kommer sidst
Fast rækkefølge: kobl par af idéer, du synes ligner hinanden — koblinger er symmetriske (A~B er B~A; retningen betyder aldrig noget), og en kobling holder, når 2 medlemmer har lavet den.
hvorfor
Koblinger er symmetriske — A~B er B~A. Klynger er de grupper, der opstår af koblinger, der holder, og kun en dannet klynge kan navngives, af et menneske. Dine egne koblinger har et ✕, så du kan trække dem tilbage; du kan ikke fjerne andres. Klynger ordner væggen og spærrer aldrig for afstemningen — to sedler, der fremsætter samme PÅSTAND, skal lægges sammen i fasen Præcisering.
Koblinger og navne laves, mens fasen Sortering er åben; tovholderens ← genåbner den.
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why
~ Nobody has costed wha…Nobody has costed what an error actually costs us (17)
~ We measure the picker…We measure the pickers and not the layout, because the layout has no manager (21)
~ Nobody has walked a f…Nobody has walked a full order from receipt to delivery in years (17)
~ Nobody has ever been …Nobody has ever been thanked for catching an error (16)
We measure the pickers and not the layout, because the layout has no manager
~ The quietest hour of …The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why (21)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
The induction is a video nobody watches to the end
~ Reach truck drivers a…Reach truck drivers are qualified on paper and trained by watching (20)
Reach truck drivers are qualified on paper and trained by watching
~ The induction is a vi…The induction is a video nobody watches to the end (20)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
Data lives in three systems that disagree
~ The system says a loc…The system says a location is empty when a pallet is sitting in it (20)
The system says a location is empty when a pallet is sitting in it
~ Data lives in three s…Data lives in three systems that disagree (20)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
The error log and the complaint log are kept by two people who do not speak
~ The people who compla…The people who complain most are the ones who care most, and they get moved (13)
The people who complain most are the ones who care most, and they get moved
~ The error log and the…The error log and the complaint log are kept by two people who do not speak (13)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
Batteries for the handhelds are charged on the same shift that uses them
~ Cold store gloves mak…Cold store gloves make the handheld unusable, so people take them off or guess (11)
Cold store gloves make the handheld unusable, so people take them off or guess
~ Batteries for the han…Batteries for the handhelds are charged on the same shift that uses them (11)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
Handovers between shifts lose key details
~ Nights run with half …Nights run with half the supervision and twice the improvisation (18)
Nights run with half the supervision and twice the improvisation
~ Handovers between shi…Handovers between shifts lose key details (18)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
The site plan on the wall was drawn before the mezzanine
The site was designed for half the volume it now handles
~ The site plan on the …The site plan on the wall was drawn before the mezzanine (18)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
New product codes arrive without anyone being told what changed
~ Returns are put back …Returns are put back on the shelf without being checked (17)
Returns are put back on the shelf without being checked
~ New product codes arr…New product codes arrive without anyone being told what changed (17)
unavngiven klynge — navngiv den, hvis sedlerne har en fælles tråd, eller lad den være unavngiven (2)
A picker who slows down to check is beaten by one who does not
~ Pickers are ranked ag…Pickers are ranked against each other on a screen by the door (17)
Pickers are ranked against each other on a screen by the door
~ A picker who slows do…A picker who slows down to check is beaten by one who does not (17)
· endnu ikke i en klynge (27)
Damaged stock stays in the pick face because there is nowhere to put it
~ The pick face is repl…The pick face is replenished from the same aisle people are picking (17)
We would rather ship late than ship wrong, but the targets say otherwise
Half the racking has no light above it after six
Small errors are hidden to avoid blame
Targets reward speed over accuracy
Two shifts use different names for the same location
Nobody has ever been thanked for catching an error
~ Nobody has walked a f…Nobody has walked a full order from receipt to delivery in years (16)
~ The quietest hour of …The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why (16)
~ Nobody has costed wha…Nobody has costed what an error actually costs us (15)
Aisles are blocked by inbound stock most mornings
The agency sends whoever is available, not whoever was here last week
Promotions double the volume of one line with no notice
The wrapping machine jams and the pallet goes out unwrapped
Half the errors are in the same four locations and everyone knows which
There is one working ladder for four mezzanine bays
Nobody has costed what an error actually costs us
~ The quietest hour of …The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why (17)
~ Nobody has walked a f…Nobody has walked a full order from receipt to delivery in years (20)
~ Nobody has ever been …Nobody has ever been thanked for catching an error (15)
~ Nobody reconciles wha…Nobody reconciles what left the building with what was ordered (13)
The customer's own system renames our products
An error is only an error if the customer notices
Cycle counts are done by the same person who picks that aisle
~ The pick face is repl…The pick face is replenished from the same aisle people are picking (15)
Agency staff are on site for three days and never see the layout twice
Supervisors are measured on dispatch time and nothing else
Every improvement here started as somebody breaking a rule
The scanner and the label printer disagree about leading zeros
The trolleys are too small for the orders we now get
Nobody has walked a full order from receipt to delivery in years
~ Nobody has costed wha…Nobody has costed what an error actually costs us (20)
~ Nobody has ever been …Nobody has ever been thanked for catching an error (16)
~ The quietest hour of …The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why (17)
Nobody reconciles what left the building with what was ordered
~ Nobody has costed wha…Nobody has costed what an error actually costs us (13)
The temporary fix from the fire in 2019 is still how we do it
Nobody is paid for the ten minutes it takes to do a handover properly
The pick face is replenished from the same aisle people are picking