THE QUESTION
Why do our lorries never leave on time?
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merged "Speed is what gets rewarded he…" → "Targets reward speed over accu…"
We measure the pickers and not the layout, because the layout has no manager
cluster 2discuss
Reach truck drivers are qualified on paper and trained by watching
cluster 1discuss
Damaged stock stays in the pick face because there is nowhere to put it
Meaning the pick face, not bulk storage.
We would rather ship late than ship wrong, but the targets say otherwise
Meaning the pick face, not bulk storage.
Half the racking has no light above it after six
The system says a location is empty when a pallet is sitting in it
cluster 4discuss
The induction is a video nobody watches to the end
cluster 1discuss
Small errors are hidden to avoid blame
Targets reward speed over accuracy
Nobody has ever been thanked for catching an error
The people who complain most are the ones who care most, and they get moved
cluster 6discuss
Aisles are blocked by inbound stock most mornings
The agency sends whoever is available, not whoever was here last week
The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why
cluster 2discuss
Cold store gloves make the handheld unusable, so people take them off or guess
cluster 7discuss
Nights run with half the supervision and twice the improvisation
cluster 5in focus ↑ · close ✕
Promotions double the volume of one line with no notice
Meaning the pick face, not bulk storage.
The site plan on the wall was drawn before the mezzanine
cluster 8discuss
The wrapping machine jams and the pallet goes out unwrapped
Half the errors are in the same four locations and everyone knows which
Observed, not measured — I would want the data too.
There is one working ladder for four mezzanine bays
This is about agency staff, not the permanent crew.
Nobody has costed what an error actually costs us
This is about agency staff, not the permanent crew.
The customer's own system renames our products
Data lives in three systems that disagree
cluster 4discuss
Returns are put back on the shelf without being checked
cluster 9discuss
The site was designed for half the volume it now handles
Observed, not measured — I would want the data too.
cluster 8discuss
An error is only an error if the customer notices
Cycle counts are done by the same person who picks that aisle
This is about agency staff, not the permanent crew.
Batteries for the handhelds are charged on the same shift that uses them
cluster 7discuss
The error log and the complaint log are kept by two people who do not speak
cluster 6discussing (1)
A picker who slows down to check is beaten by one who does not
cluster 3discuss
Pickers are ranked against each other on a screen by the door
cluster 3discuss
Agency staff are on site for three days and never see the layout twice
Nights specifically — days may be different.
Supervisors are measured on dispatch time and nothing else
Every improvement here started as somebody breaking a rule
The scanner and the label printer disagree about leading zeros
Observed, not measured — I would want the data too.
New product codes arrive without anyone being told what changed
Observed, not measured — I would want the data too.
cluster 9discuss
The trolleys are too small for the orders we now get
Nights specifically — days may be different.
Handovers between shifts lose key details
Observed, not measured — I would want the data too.
cluster 5discuss
Nobody has walked a full order from receipt to delivery in years
Nobody reconciles what left the building with what was ordered
Observed, not measured — I would want the data too.
The temporary fix from the fire in 2019 is still how we do it
Meaning the pick face, not bulk storage.
Nobody is paid for the ten minutes it takes to do a handover properly
The pick face is replenished from the same aisle people are picking
Observed, not measured — I would want the data too.