True Causes
DE
← Übersicht
7/7 · Maßnahmen · Ansicht: Klären
Personen: 30 · Ideen: 45
tippen Sie auf eine abgeschlossene Phase, um sie anzusehen
✓
Sammeln
✓
Klären
✓
Bündeln
✓
Auswählen
✓
Strukturieren
✓
Landkarte
7
Maßnahmen
Probelauf · zählt nicht
Hindernisse · alle mit dem Link · öffentlich gelistet · im Verbund
Leitung: admin
Personen: 30 · Ideen: 45 · 2 Gruppen · 2 Räume im Verbund
Pass → · Logik → · Protokoll
↗ diese Landkarte teilen
Auf einer anderen Website, als Live-Landkarte:
Als Bild: https://truecauses.org/d/06d80ad/map.svg
Als Daten: alle beurteilten Paare in diesem Raum (CSV). Jede Aussage hat ihre eigene Adresse, /c/06d80ad/<card>, aufgelistet unter der Landkarte.
Quellenangabe beim Veröffentlichen: Causal map: True Causes, https://truecauses.org/d/06d80ad
DIE FRAGE

Why do our lorries never leave on time?

Sagen Sie, was Sie gemeint haben. Zwei Karten werden nur zusammengeführt, wenn beide Verfasser zustimmen.

geschlossen · zurück zu Maßnahmen
Ansicht als Gast. Benutzernamen eingeben, um beizutreten und mitzumachen.
Doppelte zusammenführen
Nur für zwei Karten, die dieselbe Behauptung aufstellen.
warum
Zusammengeführt wird nur, wenn beide Verfasser zustimmen. Klären Sie die Bedeutung im Nebenchat der Karte, bevor Sie etwas zusammenführen.
zusammengeführt "Speed is what gets rewarded he…" → "Targets reward speed over accu…"
schließen ✕
The wrapping machine jams and the pallet goes out unwrapped
Noch nichts gesagt.
We measure the pickers and not the layout, because the layout has no manager
Bündel 2diskutieren
Reach truck drivers are qualified on paper and trained by watching
Bündel 1diskutieren
Damaged stock stays in the pick face because there is nowhere to put it
Meaning the pick face, not bulk storage.
We would rather ship late than ship wrong, but the targets say otherwise
Meaning the pick face, not bulk storage.
Half the racking has no light above it after six
The system says a location is empty when a pallet is sitting in it
Bündel 4diskutieren
The induction is a video nobody watches to the end
Bündel 1diskutieren
Small errors are hidden to avoid blame
Targets reward speed over accuracy
Two shifts use different names for the same location
Meaning the pick face, not bulk storage.
Nobody has ever been thanked for catching an error
The people who complain most are the ones who care most, and they get moved
Bündel 6diskutieren
Aisles are blocked by inbound stock most mornings
The agency sends whoever is available, not whoever was here last week
The quietest hour of the day is when we make the fewest mistakes, and nobody has asked why
Bündel 2diskutieren
Cold store gloves make the handheld unusable, so people take them off or guess
Bündel 7diskutieren
Nights run with half the supervision and twice the improvisation
Bündel 5diskutieren
Promotions double the volume of one line with no notice
Meaning the pick face, not bulk storage.
The site plan on the wall was drawn before the mezzanine
Bündel 8diskutieren
The wrapping machine jams and the pallet goes out unwrapped
Half the errors are in the same four locations and everyone knows which
Observed, not measured — I would want the data too.
There is one working ladder for four mezzanine bays
This is about agency staff, not the permanent crew.
Nobody has costed what an error actually costs us
This is about agency staff, not the permanent crew.
The customer's own system renames our products
Data lives in three systems that disagree
Bündel 4diskutieren
Returns are put back on the shelf without being checked
Bündel 9diskutieren
The site was designed for half the volume it now handles
Observed, not measured — I would want the data too.
Bündel 8diskutieren
An error is only an error if the customer notices
Cycle counts are done by the same person who picks that aisle
This is about agency staff, not the permanent crew.
Batteries for the handhelds are charged on the same shift that uses them
Bündel 7diskutieren
The error log and the complaint log are kept by two people who do not speak
A picker who slows down to check is beaten by one who does not
Bündel 3diskutieren
Pickers are ranked against each other on a screen by the door
Bündel 3diskutieren
Agency staff are on site for three days and never see the layout twice
Nights specifically — days may be different.
Supervisors are measured on dispatch time and nothing else
Every improvement here started as somebody breaking a rule
The scanner and the label printer disagree about leading zeros
Observed, not measured — I would want the data too.
New product codes arrive without anyone being told what changed
Observed, not measured — I would want the data too.
Bündel 9diskutieren
The trolleys are too small for the orders we now get
Nights specifically — days may be different.
Handovers between shifts lose key details
Observed, not measured — I would want the data too.
Bündel 5diskutieren
Nobody has walked a full order from receipt to delivery in years
Nobody reconciles what left the building with what was ordered
Observed, not measured — I would want the data too.
The temporary fix from the fire in 2019 is still how we do it
Meaning the pick face, not bulk storage.
Nobody is paid for the ten minutes it takes to do a handover properly
The pick face is replenished from the same aisle people are picking
Observed, not measured — I would want the data too.