Cấu trúc · Why do complaints keep rising while the product improves?

CÂU HỎI

Why do complaints keep rising while the product improves?

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vì sao

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đóng ✕

A customer who complains twice gets the same first reply both times → ảnh hưởng? → Refund policy is different on the website, in the app and in the script

Chưa ai nói gì.

Giai đoạn đã xong — hồ sơ các cặp thẻ và phiếu bầu nằm ở trên.Kiểm tra lập luận ↗

Refund policy is different on the website, in the app and in the script	→	…	đang mở đã chuyển lên	thảo luận
The phone line closes at five and the emails start at five past	→	…	đang mở đã chuyển lên	thảo luận
The best agents leave within a year	→	The phone line closes at five and the emails start at five past	đang mở	thảo luận
Most complaints are about waiting, not about the answer	→	Complaints are counted only when someone uses the word complaint	✓ có	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Complaints about one feature spike after every release	✓ có	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Complaints are counted only when someone uses the word complaint	✓ có	thảo luận
Most complaints are about waiting, not about the answer	→	A customer who complains twice gets the same first reply both times	✓ có	thảo luận
A customer who complains twice gets the same first reply both times	→	Most complaints are about waiting, not about the answer	✓ có	thảo luận
Refund policy is different on the website, in the app and in the script	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✓ có	thảo luận
Refund policy is different on the website, in the app and in the script	→	A customer who complains twice gets the same first reply both times	✓ có	thảo luận
A customer who complains twice gets the same first reply both times	→	Complaints are counted only when someone uses the word complaint	✓ có	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Refund policy is different on the website, in the app and in the script	✓ có	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Agents who take the time to fix a problem properly miss their numbers	✓ có	thảo luận
Survey requests go out before the problem is solved	→	The same question is answered a hundred times because the help page is wrong	✓ có	thảo luận
Survey requests go out before the problem is solved	→	Templates make every reply sound like nobody read the message	✓ có	thảo luận
Nobody from product reads the ticket tags	→	Survey requests go out before the problem is solved	✓ có	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Survey requests go out before the problem is solved	✓ có	thảo luận
Nobody from product reads the ticket tags	→	The best agents leave within a year	✓ có	thảo luận
Nobody from product reads the ticket tags	→	The same question is answered a hundred times because the help page is wrong	✓ có	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Complaints are counted only when someone uses the word complaint	✓ suy ra	thảo luận
Complaints are counted only when someone uses the word complaint	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
Refund policy is different on the website, in the app and in the script	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
…	→	Complaints are counted only when someone uses the word complaint	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Complaints are counted only when someone uses the word complaint	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	…	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Refund policy is different on the website, in the app and in the script	→	Complaints are counted only when someone uses the word complaint	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	Complaints about one feature spike after every release	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
…	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Complaints about one feature spike after every release	→	Complaints are counted only when someone uses the word complaint	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	…	✗ không	thảo luận
Complaints about one feature spike after every release	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
…	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	…	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Complaints about one feature spike after every release	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	Refund policy is different on the website, in the app and in the script	✗ không	đang mở ↑ · đóng ✕
Refund policy is different on the website, in the app and in the script	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Complaints about one feature spike after every release	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
…	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Complaints about one feature spike after every release	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
…	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	…	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	…	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	…	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
…	→	Complaints about one feature spike after every release	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
Refund policy is different on the website, in the app and in the script	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Complaints about one feature spike after every release	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints about one feature spike after every release	✗ không	thảo luận
Refund policy is different on the website, in the app and in the script	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
Complaints about one feature spike after every release	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Refund policy is different on the website, in the app and in the script	→	Complaints about one feature spike after every release	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	Complaints about one feature spike after every release	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Complaints are counted only when someone uses the word complaint	→	Complaints about one feature spike after every release	✗ không	thảo luận
Complaints about one feature spike after every release	→	A customer who complains twice gets the same first reply both times	✗ không	thảo luận
Angry customers are moved to the back of the queue by the priority rules	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
…	→	Most complaints are about waiting, not about the answer	✗ không	thảo luận
Complaints about one feature spike after every release	→	…	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	Complaints about one feature spike after every release	✗ không	thảo luận
…	→	Agents who take the time to fix a problem properly miss their numbers	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Most complaints are about waiting, not about the answer	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
Complaints about one feature spike after every release	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Angry customers are moved to the back of the queue by the priority rules	✗ không	thảo luận
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints are counted only when someone uses the word complaint	✗ không	thảo luận
…	→	Refund policy is different on the website, in the app and in the script	✗ không	thảo luận
The knowledge base is written by people who have never taken a call	→	…	✗ không	thảo luận
A customer who complains twice gets the same first reply both times	→	The knowledge base is written by people who have never taken a call	✗ không	thảo luận
Agents who take the time to fix a problem properly miss their numbers	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The best agents leave within a year	✗ không	thảo luận
Survey requests go out before the problem is solved	→	The best agents leave within a year	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
The best agents leave within a year	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Nobody from product reads the ticket tags	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
Survey requests go out before the problem is solved	→	Nobody from product reads the ticket tags	✗ không	thảo luận
…	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	…	✗ không	thảo luận
Nobody from product reads the ticket tags	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	Nobody from product reads the ticket tags	✗ không	thảo luận
Survey requests go out before the problem is solved	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
…	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
The best agents leave within a year	→	Nobody from product reads the ticket tags	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	…	✗ không	thảo luận
Nobody from product reads the ticket tags	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Nobody from product reads the ticket tags	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
Survey requests go out before the problem is solved	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Nobody from product reads the ticket tags	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
The best agents leave within a year	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	The best agents leave within a year	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
The best agents leave within a year	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	Nobody from product reads the ticket tags	✗ không	thảo luận
…	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Nobody from product reads the ticket tags	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	Nobody from product reads the ticket tags	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	The best agents leave within a year	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Nobody from product reads the ticket tags	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
The best agents leave within a year	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
Survey requests go out before the problem is solved	→	…	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
…	→	The best agents leave within a year	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	The best agents leave within a year	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	Survey requests go out before the problem is solved	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	…	✗ không	thảo luận
…	→	The same question is answered a hundred times because the help page is wrong	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	The best agents leave within a year	✗ không	thảo luận
Nobody from product reads the ticket tags	→	…	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
…	→	Nobody from product reads the ticket tags	✗ không	thảo luận
Survey requests go out before the problem is solved	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	…	✗ không	thảo luận
…	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
Survey requests go out before the problem is solved	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
The phone line closes at five and the emails start at five past	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận
Templates make every reply sound like nobody read the message	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
…	→	The phone line closes at five and the emails start at five past	✗ không	thảo luận
Customers repeat their problem to every person they are passed to	→	The best agents leave within a year	✗ không	thảo luận
The best agents leave within a year	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
The best agents leave within a year	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ không	thảo luận
Nobody from product reads the ticket tags	→	Escalations go to a team that does not read the ticket history	✗ không	thảo luận
The best agents leave within a year	→	…	✗ không	thảo luận
Escalations go to a team that does not read the ticket history	→	…	✗ không	thảo luận
…	→	Templates make every reply sound like nobody read the message	✗ không	thảo luận
The same question is answered a hundred times because the help page is wrong	→	Customers repeat their problem to every person they are passed to	✗ không	thảo luận