Strukturering · Why do complaints keep rising while the product improves?

SPØRSMÅLET

Why do complaints keep rising while the product improves?

Påvirker det ene det andre i betydelig grad? Tre firedeler av de avgitte stemmene avgjør.

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hvorfor

Ingen kunne svart på flere hundre par. Hvert par går til én gruppe; et par som deler gruppen, sendes så videre til andre grupper, så det kan dukke opp i listen din senere selv om det startet et annet sted. Antallet avgjorte omfatter alle gruppenes arbeid, og derfor stiger det raskere enn din egen liste krymper.

avgjort: 177 / 180 til deg å svare på: 0

Siste opptelling: avgjort 177 · sendt videre til paneler på tvers av grupper 2 · omstridt 0 · under kvorum 1 — paneler trenger minst max(2, 75% av panelet) avgitte stemmer; ditt minste panel har 15 medlemmer.

lukk ✕

A customer who complains twice gets the same first reply both times → påvirker? → Complaints are counted only when someone uses the word complaint

Ingenting sagt ennå.

Fullført fase — protokollen over par og stemmer står ovenfor.Sjekk logikken ↗

Refund policy is different on the website, in the app and in the script	→	…	åpent sendt videre	diskuter
The phone line closes at five and the emails start at five past	→	…	åpent sendt videre	diskuter
The best agents leave within a year	→	The phone line closes at five and the emails start at five past	åpent	diskuter
Most complaints are about waiting, not about the answer	→	Complaints are counted only when someone uses the word complaint	✓ ja	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	Complaints about one feature spike after every release	✓ ja	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Complaints are counted only when someone uses the word complaint	✓ ja	diskuter
Most complaints are about waiting, not about the answer	→	A customer who complains twice gets the same first reply both times	✓ ja	diskuter
A customer who complains twice gets the same first reply both times	→	Most complaints are about waiting, not about the answer	✓ ja	diskuter
Refund policy is different on the website, in the app and in the script	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✓ ja	diskuter
Refund policy is different on the website, in the app and in the script	→	A customer who complains twice gets the same first reply both times	✓ ja	diskuter
A customer who complains twice gets the same first reply both times	→	Complaints are counted only when someone uses the word complaint	✓ ja	i fokus ↑ · lukk ✕
Agents who take the time to fix a problem properly miss their numbers	→	Refund policy is different on the website, in the app and in the script	✓ ja	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Agents who take the time to fix a problem properly miss their numbers	✓ ja	diskuter
Survey requests go out before the problem is solved	→	The same question is answered a hundred times because the help page is wrong	✓ ja	diskuter
Survey requests go out before the problem is solved	→	Templates make every reply sound like nobody read the message	✓ ja	diskuter
Nobody from product reads the ticket tags	→	Survey requests go out before the problem is solved	✓ ja	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Survey requests go out before the problem is solved	✓ ja	diskuter
Nobody from product reads the ticket tags	→	The best agents leave within a year	✓ ja	diskuter
Nobody from product reads the ticket tags	→	The same question is answered a hundred times because the help page is wrong	✓ ja	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	Complaints are counted only when someone uses the word complaint	✓ utledet	diskuter
Complaints are counted only when someone uses the word complaint	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
…	→	Complaints are counted only when someone uses the word complaint	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Complaints are counted only when someone uses the word complaint	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	…	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	Complaints are counted only when someone uses the word complaint	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	Complaints about one feature spike after every release	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
…	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Complaints about one feature spike after every release	→	Complaints are counted only when someone uses the word complaint	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	…	✗ nei	diskuter
Complaints about one feature spike after every release	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
…	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	…	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Complaints about one feature spike after every release	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Complaints about one feature spike after every release	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
…	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Complaints about one feature spike after every release	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
…	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	…	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	…	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	…	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
…	→	Complaints about one feature spike after every release	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Complaints about one feature spike after every release	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints about one feature spike after every release	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
Complaints about one feature spike after every release	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Refund policy is different on the website, in the app and in the script	→	Complaints about one feature spike after every release	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	Complaints about one feature spike after every release	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Complaints are counted only when someone uses the word complaint	→	Complaints about one feature spike after every release	✗ nei	diskuter
Complaints about one feature spike after every release	→	A customer who complains twice gets the same first reply both times	✗ nei	diskuter
Angry customers are moved to the back of the queue by the priority rules	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
…	→	Most complaints are about waiting, not about the answer	✗ nei	diskuter
Complaints about one feature spike after every release	→	…	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	Complaints about one feature spike after every release	✗ nei	diskuter
…	→	Agents who take the time to fix a problem properly miss their numbers	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Most complaints are about waiting, not about the answer	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
Complaints about one feature spike after every release	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Angry customers are moved to the back of the queue by the priority rules	✗ nei	diskuter
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints are counted only when someone uses the word complaint	✗ nei	diskuter
…	→	Refund policy is different on the website, in the app and in the script	✗ nei	diskuter
The knowledge base is written by people who have never taken a call	→	…	✗ nei	diskuter
A customer who complains twice gets the same first reply both times	→	The knowledge base is written by people who have never taken a call	✗ nei	diskuter
Agents who take the time to fix a problem properly miss their numbers	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The best agents leave within a year	✗ nei	diskuter
Survey requests go out before the problem is solved	→	The best agents leave within a year	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
The best agents leave within a year	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Nobody from product reads the ticket tags	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
Survey requests go out before the problem is solved	→	Nobody from product reads the ticket tags	✗ nei	diskuter
…	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	…	✗ nei	diskuter
Nobody from product reads the ticket tags	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	Nobody from product reads the ticket tags	✗ nei	diskuter
Survey requests go out before the problem is solved	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
…	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
The best agents leave within a year	→	Nobody from product reads the ticket tags	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	…	✗ nei	diskuter
Nobody from product reads the ticket tags	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Nobody from product reads the ticket tags	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
Survey requests go out before the problem is solved	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Nobody from product reads the ticket tags	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
The best agents leave within a year	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	The best agents leave within a year	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
The best agents leave within a year	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	Nobody from product reads the ticket tags	✗ nei	diskuter
…	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Nobody from product reads the ticket tags	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	Nobody from product reads the ticket tags	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	The best agents leave within a year	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Nobody from product reads the ticket tags	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
The best agents leave within a year	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
Survey requests go out before the problem is solved	→	…	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
…	→	The best agents leave within a year	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	The best agents leave within a year	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	Survey requests go out before the problem is solved	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	…	✗ nei	diskuter
…	→	The same question is answered a hundred times because the help page is wrong	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	The best agents leave within a year	✗ nei	diskuter
Nobody from product reads the ticket tags	→	…	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
…	→	Nobody from product reads the ticket tags	✗ nei	diskuter
Survey requests go out before the problem is solved	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	…	✗ nei	diskuter
…	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
Survey requests go out before the problem is solved	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
The phone line closes at five and the emails start at five past	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter
Templates make every reply sound like nobody read the message	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
…	→	The phone line closes at five and the emails start at five past	✗ nei	diskuter
Customers repeat their problem to every person they are passed to	→	The best agents leave within a year	✗ nei	diskuter
The best agents leave within a year	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
The best agents leave within a year	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ nei	diskuter
Nobody from product reads the ticket tags	→	Escalations go to a team that does not read the ticket history	✗ nei	diskuter
The best agents leave within a year	→	…	✗ nei	diskuter
Escalations go to a team that does not read the ticket history	→	…	✗ nei	diskuter
…	→	Templates make every reply sound like nobody read the message	✗ nei	diskuter
The same question is answered a hundred times because the help page is wrong	→	Customers repeat their problem to every person they are passed to	✗ nei	diskuter