Yapılandırma · Why do complaints keep rising while the product improves?

SORU

Why do complaints keep rising while the product improves?

Biri diğerini önemli ölçüde etkiler mi? Kullanılan oyların dörtte üçü karar verir.

Misafir olarak görüntülüyorsunuz. Katılmak için bir kullanıcı adı girin.

Sorular gruplar arasında paylaştırılır; bu yüzden sorulardan (180) hepsini değil, grubunuza verilenleri alırsınız.

neden

Kimse birkaç yüz çifti yanıtlayamaz. Her çift bir gruba gider; bölünen bir çift sonra diğer gruplara yönlendirilir, bu yüzden başka yerde başlamış olsa bile daha sonra listenizde görünebilir. Karara bağlananların sayısı her grubun çalışmasını içerir; bu yüzden kendi listenizin kısalmasından daha hızlı artar.

177 / 180 karara bağlandı yanıtlamanız gereken: 0

Son sayım: 177 karara bağlandı · 2 gruplar arası panellere aktarıldı · 0 tartışmalı · 1 yeter sayının altında — panellerde en az max(2, panelin %75’i) oy kullanılmalıdır; en küçük panelinizdeki üye sayısı: 15.

kapat ✕

The phone line closes at five and the emails start at five past → etkiler mi? → Escalations go to a team that does not read the ticket history

Henüz bir şey söylenmedi.

Tamamlanmış aşama — çiftlerin ve oyların kaydı yukarıda duruyor.Mantığı denetle ↗

Refund policy is different on the website, in the app and in the script	→	…	açık aktarıldı	tartış
The phone line closes at five and the emails start at five past	→	…	açık aktarıldı	tartış
The best agents leave within a year	→	The phone line closes at five and the emails start at five past	açık	tartış
Most complaints are about waiting, not about the answer	→	Complaints are counted only when someone uses the word complaint	✓ evet	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Complaints about one feature spike after every release	✓ evet	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Complaints are counted only when someone uses the word complaint	✓ evet	tartış
Most complaints are about waiting, not about the answer	→	A customer who complains twice gets the same first reply both times	✓ evet	tartış
A customer who complains twice gets the same first reply both times	→	Most complaints are about waiting, not about the answer	✓ evet	tartış
Refund policy is different on the website, in the app and in the script	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✓ evet	tartış
Refund policy is different on the website, in the app and in the script	→	A customer who complains twice gets the same first reply both times	✓ evet	tartış
A customer who complains twice gets the same first reply both times	→	Complaints are counted only when someone uses the word complaint	✓ evet	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Refund policy is different on the website, in the app and in the script	✓ evet	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Agents who take the time to fix a problem properly miss their numbers	✓ evet	tartış
Survey requests go out before the problem is solved	→	The same question is answered a hundred times because the help page is wrong	✓ evet	tartış
Survey requests go out before the problem is solved	→	Templates make every reply sound like nobody read the message	✓ evet	tartış
Nobody from product reads the ticket tags	→	Survey requests go out before the problem is solved	✓ evet	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Survey requests go out before the problem is solved	✓ evet	tartış
Nobody from product reads the ticket tags	→	The best agents leave within a year	✓ evet	tartış
Nobody from product reads the ticket tags	→	The same question is answered a hundred times because the help page is wrong	✓ evet	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Complaints are counted only when someone uses the word complaint	✓ çıkarsandı	tartış
Complaints are counted only when someone uses the word complaint	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
…	→	Complaints are counted only when someone uses the word complaint	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Complaints are counted only when someone uses the word complaint	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	…	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	Complaints are counted only when someone uses the word complaint	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	Complaints about one feature spike after every release	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
…	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Complaints about one feature spike after every release	→	Complaints are counted only when someone uses the word complaint	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	…	✗ hayır	tartış
Complaints about one feature spike after every release	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
…	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	…	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Complaints about one feature spike after every release	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Complaints about one feature spike after every release	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
…	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Complaints about one feature spike after every release	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
…	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	…	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	…	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	…	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
…	→	Complaints about one feature spike after every release	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Complaints about one feature spike after every release	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints about one feature spike after every release	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
Complaints about one feature spike after every release	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Refund policy is different on the website, in the app and in the script	→	Complaints about one feature spike after every release	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	Complaints about one feature spike after every release	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Complaints are counted only when someone uses the word complaint	→	Complaints about one feature spike after every release	✗ hayır	tartış
Complaints about one feature spike after every release	→	A customer who complains twice gets the same first reply both times	✗ hayır	tartış
Angry customers are moved to the back of the queue by the priority rules	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
…	→	Most complaints are about waiting, not about the answer	✗ hayır	tartış
Complaints about one feature spike after every release	→	…	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	Complaints about one feature spike after every release	✗ hayır	tartış
…	→	Agents who take the time to fix a problem properly miss their numbers	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Most complaints are about waiting, not about the answer	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
Complaints about one feature spike after every release	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Angry customers are moved to the back of the queue by the priority rules	✗ hayır	tartış
Agents cannot issue a refund without a manager, and the manager is in meetings	→	Complaints are counted only when someone uses the word complaint	✗ hayır	tartış
…	→	Refund policy is different on the website, in the app and in the script	✗ hayır	tartış
The knowledge base is written by people who have never taken a call	→	…	✗ hayır	tartış
A customer who complains twice gets the same first reply both times	→	The knowledge base is written by people who have never taken a call	✗ hayır	tartış
Agents who take the time to fix a problem properly miss their numbers	→	Agents cannot issue a refund without a manager, and the manager is in meetings	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The best agents leave within a year	✗ hayır	tartış
Survey requests go out before the problem is solved	→	The best agents leave within a year	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
The best agents leave within a year	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Nobody from product reads the ticket tags	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
Survey requests go out before the problem is solved	→	Nobody from product reads the ticket tags	✗ hayır	tartış
…	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Escalations go to a team that does not read the ticket history	✗ hayır	odakta ↑ · kapat ✕
Customers repeat their problem to every person they are passed to	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	…	✗ hayır	tartış
Nobody from product reads the ticket tags	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	Nobody from product reads the ticket tags	✗ hayır	tartış
Survey requests go out before the problem is solved	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
…	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
The best agents leave within a year	→	Nobody from product reads the ticket tags	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	…	✗ hayır	tartış
Nobody from product reads the ticket tags	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Nobody from product reads the ticket tags	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
Survey requests go out before the problem is solved	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Nobody from product reads the ticket tags	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
The best agents leave within a year	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	The best agents leave within a year	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
The best agents leave within a year	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	Nobody from product reads the ticket tags	✗ hayır	tartış
…	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Nobody from product reads the ticket tags	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	Nobody from product reads the ticket tags	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	The best agents leave within a year	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Nobody from product reads the ticket tags	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
The best agents leave within a year	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
Survey requests go out before the problem is solved	→	…	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
…	→	The best agents leave within a year	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	The best agents leave within a year	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	Survey requests go out before the problem is solved	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	…	✗ hayır	tartış
…	→	The same question is answered a hundred times because the help page is wrong	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	The best agents leave within a year	✗ hayır	tartış
Nobody from product reads the ticket tags	→	…	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
…	→	Nobody from product reads the ticket tags	✗ hayır	tartış
Survey requests go out before the problem is solved	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	…	✗ hayır	tartış
…	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
Survey requests go out before the problem is solved	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
The phone line closes at five and the emails start at five past	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Managers see the dashboard, agents see the queue, nobody sees the customer	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış
Templates make every reply sound like nobody read the message	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
…	→	The phone line closes at five and the emails start at five past	✗ hayır	tartış
Customers repeat their problem to every person they are passed to	→	The best agents leave within a year	✗ hayır	tartış
The best agents leave within a year	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
The best agents leave within a year	→	Managers see the dashboard, agents see the queue, nobody sees the customer	✗ hayır	tartış
Nobody from product reads the ticket tags	→	Escalations go to a team that does not read the ticket history	✗ hayır	tartış
The best agents leave within a year	→	…	✗ hayır	tartış
Escalations go to a team that does not read the ticket history	→	…	✗ hayır	tartış
…	→	Templates make every reply sound like nobody read the message	✗ hayır	tartış
The same question is answered a hundred times because the help page is wrong	→	Customers repeat their problem to every person they are passed to	✗ hayır	tartış