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7/7 · Действия · просмотр: Структурирование
людей: 30 · идей: 27
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пробный прогон · не учитывается
препятствия · любой, у кого есть ссылка · в открытом списке · федерация включена
ведущий: ее ведущий (запечатана)
людей: 30 · идей: 27 · 2 группы
Паспорт → · Логика → · протокол
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На другом сайте, как живая карта:
Как изображение: https://truecauses.org/d/b3bc98a/map.svg
Как данные: все оцененные пары в этой комнате (CSV). У каждого утверждения есть свой адрес, /c/b3bc98a/<card>, он указан под картой.
Укажите источник при публикации: Causal map: True Causes, https://truecauses.org/d/b3bc98a
ВОПРОС

Why do complaints keep rising while the product improves?

Существенно ли одно влияет на другое? Решают три четверти поданных голосов.

закрыто · назад к этапу «Действия»
Вы смотрите как гость. Введите имя пользователя, чтобы присоединиться и участвовать.
Вопросы распределяются между группами, поэтому вы получаете те, что достались вашей группе, — а не все 180.
почему
Никто не смог бы ответить на несколько сотен пар. Каждая пара достается одной группе; пара, по которой мнения разделились, затем передается другим группам, поэтому она может позже появиться в вашем списке, хотя началась в другом месте. Число решенных включает работу всех групп, поэтому оно растет быстрее, чем сокращается ваш список.
решено: 177 / 180 ждут вашего ответа: 0
Последний подсчет: решено: 177 · передано панелям из нескольких групп: 2 · спорно: 0 · ниже кворума: 1 — панелям нужно не меньше max(2, 75% панели) поданных голосов; в вашей самой маленькой панели 15 участников.
закрыть ✕
Most complaints are about waiting, not about the answer → влияет на? → Complaints about one feature spike after every release
Пока ничего не сказано.
Этап завершен — запись пар и голосов приведена выше.Проверить логику ↗
Refund policy is different on the website, in the app and in the script→…открыто передано дальшеобсудить
The phone line closes at five and the emails start at five past→…открыто передано дальшеобсудить
The best agents leave within a year→The phone line closes at five and the emails start at five pastоткрытообсудить
Most complaints are about waiting, not about the answer→Complaints are counted only when someone uses the word complaint✓ даобсудить
Agents who take the time to fix a problem properly miss their numbers→Complaints about one feature spike after every release✓ даобсудить
Angry customers are moved to the back of the queue by the priority rules→Complaints are counted only when someone uses the word complaint✓ даобсудить
Most complaints are about waiting, not about the answer→A customer who complains twice gets the same first reply both times✓ даобсудить
A customer who complains twice gets the same first reply both times→Most complaints are about waiting, not about the answer✓ даобсудить
Refund policy is different on the website, in the app and in the script→Agents cannot issue a refund without a manager, and the manager is in meetings✓ даобсудить
Refund policy is different on the website, in the app and in the script→A customer who complains twice gets the same first reply both times✓ даобсудить
A customer who complains twice gets the same first reply both times→Complaints are counted only when someone uses the word complaint✓ даобсудить
Agents who take the time to fix a problem properly miss their numbers→Refund policy is different on the website, in the app and in the script✓ даобсудить
Angry customers are moved to the back of the queue by the priority rules→Agents who take the time to fix a problem properly miss their numbers✓ даобсудить
Survey requests go out before the problem is solved→The same question is answered a hundred times because the help page is wrong✓ даобсудить
Survey requests go out before the problem is solved→Templates make every reply sound like nobody read the message✓ даобсудить
Nobody from product reads the ticket tags→Survey requests go out before the problem is solved✓ даобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→Survey requests go out before the problem is solved✓ даобсудить
Nobody from product reads the ticket tags→The best agents leave within a year✓ даобсудить
Nobody from product reads the ticket tags→The same question is answered a hundred times because the help page is wrong✓ даобсудить
Agents who take the time to fix a problem properly miss their numbers→Complaints are counted only when someone uses the word complaint✓ выведенообсудить
Complaints are counted only when someone uses the word complaint→A customer who complains twice gets the same first reply both times✗ нетобсудить
Refund policy is different on the website, in the app and in the script→Most complaints are about waiting, not about the answer✗ нетобсудить
…→Complaints are counted only when someone uses the word complaint✗ нетобсудить
The knowledge base is written by people who have never taken a call→Complaints are counted only when someone uses the word complaint✗ нетобсудить
The knowledge base is written by people who have never taken a call→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→A customer who complains twice gets the same first reply both times✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
The knowledge base is written by people who have never taken a call→Most complaints are about waiting, not about the answer✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Most complaints are about waiting, not about the answer✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
The knowledge base is written by people who have never taken a call→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→…✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→The knowledge base is written by people who have never taken a call✗ нетобсудить
Refund policy is different on the website, in the app and in the script→Complaints are counted only when someone uses the word complaint✗ нетобсудить
Most complaints are about waiting, not about the answer→Complaints about one feature spike after every release✗ нетв фокусе ↑ · закрыть ✕
Most complaints are about waiting, not about the answer→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
The knowledge base is written by people who have never taken a call→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Most complaints are about waiting, not about the answer✗ нетобсудить
Most complaints are about waiting, not about the answer→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
…→A customer who complains twice gets the same first reply both times✗ нетобсудить
A customer who complains twice gets the same first reply both times→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Complaints about one feature spike after every release→Complaints are counted only when someone uses the word complaint✗ нетобсудить
A customer who complains twice gets the same first reply both times→…✗ нетобсудить
Complaints about one feature spike after every release→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→Most complaints are about waiting, not about the answer✗ нетобсудить
…→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→…✗ нетобсудить
A customer who complains twice gets the same first reply both times→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Complaints about one feature spike after every release→Refund policy is different on the website, in the app and in the script✗ нетобсудить
A customer who complains twice gets the same first reply both times→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Refund policy is different on the website, in the app and in the script→The knowledge base is written by people who have never taken a call✗ нетобсудить
Complaints about one feature spike after every release→The knowledge base is written by people who have never taken a call✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→A customer who complains twice gets the same first reply both times✗ нетобсудить
…→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Complaints about one feature spike after every release→Most complaints are about waiting, not about the answer✗ нетобсудить
…→The knowledge base is written by people who have never taken a call✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Most complaints are about waiting, not about the answer→…✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→Most complaints are about waiting, not about the answer✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→…✗ нетобсудить
Most complaints are about waiting, not about the answer→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Complaints are counted only when someone uses the word complaint→…✗ нетобсудить
The knowledge base is written by people who have never taken a call→A customer who complains twice gets the same first reply both times✗ нетобсудить
…→Complaints about one feature spike after every release✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Refund policy is different on the website, in the app and in the script→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
The knowledge base is written by people who have never taken a call→Complaints about one feature spike after every release✗ нетобсудить
Complaints are counted only when someone uses the word complaint→The knowledge base is written by people who have never taken a call✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→A customer who complains twice gets the same first reply both times✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Complaints about one feature spike after every release✗ нетобсудить
Refund policy is different on the website, in the app and in the script→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→The knowledge base is written by people who have never taken a call✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
Complaints about one feature spike after every release→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Refund policy is different on the website, in the app and in the script→Complaints about one feature spike after every release✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→Complaints about one feature spike after every release✗ нетобсудить
A customer who complains twice gets the same first reply both times→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Complaints are counted only when someone uses the word complaint→Complaints about one feature spike after every release✗ нетобсудить
Complaints about one feature spike after every release→A customer who complains twice gets the same first reply both times✗ нетобсудить
Angry customers are moved to the back of the queue by the priority rules→The knowledge base is written by people who have never taken a call✗ нетобсудить
…→Most complaints are about waiting, not about the answer✗ нетобсудить
Complaints about one feature spike after every release→…✗ нетобсудить
A customer who complains twice gets the same first reply both times→Complaints about one feature spike after every release✗ нетобсудить
…→Agents who take the time to fix a problem properly miss their numbers✗ нетобсудить
The knowledge base is written by people who have never taken a call→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Most complaints are about waiting, not about the answer→The knowledge base is written by people who have never taken a call✗ нетобсудить
Most complaints are about waiting, not about the answer→Refund policy is different on the website, in the app and in the script✗ нетобсудить
Complaints about one feature spike after every release→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Angry customers are moved to the back of the queue by the priority rules✗ нетобсудить
Agents cannot issue a refund without a manager, and the manager is in meetings→Complaints are counted only when someone uses the word complaint✗ нетобсудить
…→Refund policy is different on the website, in the app and in the script✗ нетобсудить
The knowledge base is written by people who have never taken a call→…✗ нетобсудить
A customer who complains twice gets the same first reply both times→The knowledge base is written by people who have never taken a call✗ нетобсудить
Agents who take the time to fix a problem properly miss their numbers→Agents cannot issue a refund without a manager, and the manager is in meetings✗ нетобсудить
Escalations go to a team that does not read the ticket history→Survey requests go out before the problem is solved✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→The best agents leave within a year✗ нетобсудить
Survey requests go out before the problem is solved→The best agents leave within a year✗ нетобсудить
Escalations go to a team that does not read the ticket history→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
The best agents leave within a year→Survey requests go out before the problem is solved✗ нетобсудить
Nobody from product reads the ticket tags→Templates make every reply sound like nobody read the message✗ нетобсудить
Survey requests go out before the problem is solved→Nobody from product reads the ticket tags✗ нетобсудить
…→Survey requests go out before the problem is solved✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→Templates make every reply sound like nobody read the message✗ нетобсудить
The phone line closes at five and the emails start at five past→Escalations go to a team that does not read the ticket history✗ нетобсудить
Customers repeat their problem to every person they are passed to→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→…✗ нетобсудить
Nobody from product reads the ticket tags→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Escalations go to a team that does not read the ticket history→Nobody from product reads the ticket tags✗ нетобсудить
Survey requests go out before the problem is solved→Escalations go to a team that does not read the ticket history✗ нетобсудить
Customers repeat their problem to every person they are passed to→The phone line closes at five and the emails start at five past✗ нетобсудить
…→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
The best agents leave within a year→Nobody from product reads the ticket tags✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→…✗ нетобсудить
Nobody from product reads the ticket tags→Customers repeat their problem to every person they are passed to✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→Nobody from product reads the ticket tags✗ нетобсудить
Customers repeat their problem to every person they are passed to→Templates make every reply sound like nobody read the message✗ нетобсудить
Survey requests go out before the problem is solved→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
The phone line closes at five and the emails start at five past→Nobody from product reads the ticket tags✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→Escalations go to a team that does not read the ticket history✗ нетобсудить
The best agents leave within a year→Customers repeat their problem to every person they are passed to✗ нетобсудить
The phone line closes at five and the emails start at five past→The best agents leave within a year✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→The phone line closes at five and the emails start at five past✗ нетобсудить
Templates make every reply sound like nobody read the message→The phone line closes at five and the emails start at five past✗ нетобсудить
The best agents leave within a year→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
Templates make every reply sound like nobody read the message→Nobody from product reads the ticket tags✗ нетобсудить
…→Escalations go to a team that does not read the ticket history✗ нетобсудить
Templates make every reply sound like nobody read the message→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Nobody from product reads the ticket tags→The phone line closes at five and the emails start at five past✗ нетобсудить
Customers repeat their problem to every person they are passed to→Escalations go to a team that does not read the ticket history✗ нетобсудить
Customers repeat their problem to every person they are passed to→Nobody from product reads the ticket tags✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→The best agents leave within a year✗ нетобсудить
Escalations go to a team that does not read the ticket history→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
The phone line closes at five and the emails start at five past→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Nobody from product reads the ticket tags✗ нетобсудить
Customers repeat their problem to every person they are passed to→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
The phone line closes at five and the emails start at five past→Templates make every reply sound like nobody read the message✗ нетобсудить
The best agents leave within a year→Templates make every reply sound like nobody read the message✗ нетобсудить
The phone line closes at five and the emails start at five past→Survey requests go out before the problem is solved✗ нетобсудить
Templates make every reply sound like nobody read the message→Customers repeat their problem to every person they are passed to✗ нетобсудить
Survey requests go out before the problem is solved→…✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→The phone line closes at five and the emails start at five past✗ нетобсудить
Escalations go to a team that does not read the ticket history→Templates make every reply sound like nobody read the message✗ нетобсудить
…→The best agents leave within a year✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Survey requests go out before the problem is solved✗ нетобсудить
Templates make every reply sound like nobody read the message→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
Templates make every reply sound like nobody read the message→The best agents leave within a year✗ нетобсудить
Customers repeat their problem to every person they are passed to→Survey requests go out before the problem is solved✗ нетобсудить
Templates make every reply sound like nobody read the message→Survey requests go out before the problem is solved✗ нетобсудить
Templates make every reply sound like nobody read the message→…✗ нетобсудить
…→The same question is answered a hundred times because the help page is wrong✗ нетобсудить
Escalations go to a team that does not read the ticket history→The best agents leave within a year✗ нетобсудить
Nobody from product reads the ticket tags→…✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Escalations go to a team that does not read the ticket history✗ нетобсудить
…→Nobody from product reads the ticket tags✗ нетобсудить
Survey requests go out before the problem is solved→The phone line closes at five and the emails start at five past✗ нетобсудить
Escalations go to a team that does not read the ticket history→The phone line closes at five and the emails start at five past✗ нетобсудить
The phone line closes at five and the emails start at five past→Customers repeat their problem to every person they are passed to✗ нетобсудить
Escalations go to a team that does not read the ticket history→Customers repeat their problem to every person they are passed to✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Templates make every reply sound like nobody read the message✗ нетобсудить
Customers repeat their problem to every person they are passed to→…✗ нетобсудить
…→Customers repeat their problem to every person they are passed to✗ нетобсудить
Survey requests go out before the problem is solved→Customers repeat their problem to every person they are passed to✗ нетобсудить
The phone line closes at five and the emails start at five past→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Managers see the dashboard, agents see the queue, nobody sees the customer→Customers repeat their problem to every person they are passed to✗ нетобсудить
Templates make every reply sound like nobody read the message→Escalations go to a team that does not read the ticket history✗ нетобсудить
…→The phone line closes at five and the emails start at five past✗ нетобсудить
Customers repeat their problem to every person they are passed to→The best agents leave within a year✗ нетобсудить
The best agents leave within a year→Escalations go to a team that does not read the ticket history✗ нетобсудить
The best agents leave within a year→Managers see the dashboard, agents see the queue, nobody sees the customer✗ нетобсудить
Nobody from product reads the ticket tags→Escalations go to a team that does not read the ticket history✗ нетобсудить
The best agents leave within a year→…✗ нетобсудить
Escalations go to a team that does not read the ticket history→…✗ нетобсудить
…→Templates make every reply sound like nobody read the message✗ нетобсудить
The same question is answered a hundred times because the help page is wrong→Customers repeat their problem to every person they are passed to✗ нетобсудить