True Causes
VI

ATLAS · A CLAIM AND WHERE IT CAME FROM

Agents who take the time to fix a problem properly miss their numbers

Raised in 1 room

Why do complaints keep rising while the product improves?

→ What leads to it (1)

Angry customers are moved to the back of the queue by the priority rules
certified in 1 room

→ What it leads to (3)

Complaints about one feature spike after every release
certified in 1 room
Refund policy is different on the website, in the app and in the script
certified in 1 room
Complaints are counted only when someone uses the word complaint
certified in 1 room

Every room keeps its own record: its map, its rules, and every judged pair with its votes, downloadable from the room. ← The atlas