True Causes
UK

ATLAS · A CLAIM AND WHERE IT CAME FROM

Refund policy is different on the website, in the app and in the script

Raised in 1 room

Why do complaints keep rising while the product improves?

→ What leads to it (1)

Agents who take the time to fix a problem properly miss their numbers
certified in 1 room

→ What it leads to (2)

Agents cannot issue a refund without a manager, and the manager is in meetings
certified in 1 room
A customer who complains twice gets the same first reply both times
certified in 1 room

Every room keeps its own record: its map, its rules, and every judged pair with its votes, downloadable from the room. ← The atlas