True Causes
KO

ATLAS · A CLAIM AND WHERE IT CAME FROM

The on-call rota has the same two people on it most weeks

Raised in 1 room

Why does the same outage keep recurring?

→ What leads to it (1)

One engineer knows how the payment path actually works
certified in 1 room

→ What it leads to (3)

Alerts fire so often that on-call mutes them
certified in 1 room
Post-mortem actions are written up and then never scheduled
certified in 1 room
Customers report outages before monitoring does
certified in 1 room

Every room keeps its own record: its map, its rules, and every judged pair with its votes, downloadable from the room. ← The atlas