True Causes
NO

ATLAS · A CLAIM AND WHERE IT CAME FROM

Post-mortem actions are written up and then never scheduled

Raised in 1 room

Why does the same outage keep recurring?

→ What leads to it (3)

Feature work always outranks reliability work in planning
certified in 1 room
The on-call rota has the same two people on it most weeks
certified in 1 room
Post-mortems assign actions to people who were not in the room
certified in 1 room

Every room keeps its own record: its map, its rules, and every judged pair with its votes, downloadable from the room. ← The atlas