True Causes
ID
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Why do our lorries never leave on time?
The trolleys are too small for the orders we now get
a walkthrough with stand-ins — a demonstration, not a finding · root cause · sealed
It significantly influences
New product codes arrive without anyone being told what changed
certified · 13 yes · 2 no
Targets reward speed over accuracy
certified · 12 yes · 2 no · 1 abstained
Judged not to be linked
Two shifts use different names for the same location
judged not to · 2 yes · 13 no
Data lives in three systems that disagree
judged not to · 2 yes · 13 no
Pickers are ranked against each other on a screen by the door
judged not to · 3 yes · 11 no · 1 abstained
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to · 1 yes · 13 no · 1 abstained
Nobody has costed what an error actually costs us
judged not to · 0 yes · 14 no · 1 abstained
The system says a location is empty when a pallet is sitting in it
judged not to · 1 yes · 14 no
An error is only an error if the customer notices
judged not to · 0 yes · 14 no · 1 abstained
Two shifts use different names for the same location
judged not to · 2 yes · 12 no · 1 abstained
Data lives in three systems that disagree
judged not to · 2 yes · 13 no
Pickers are ranked against each other on a screen by the door
judged not to · 2 yes · 12 no · 1 abstained
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to · 1 yes · 13 no · 1 abstained
New product codes arrive without anyone being told what changed
judged not to · 2 yes · 13 no
Nobody has costed what an error actually costs us
judged not to · 3 yes · 12 no
The system says a location is empty when a pallet is sitting in it
judged not to · 0 yes · 14 no · 1 abstained
An error is only an error if the customer notices
judged not to · 0 yes · 15 no
Targets reward speed over accuracy
judged not to · 1 yes · 14 no
A group’s judgement, not a measurement. Demo room. On the atlas.
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