True Causes
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Why do our lorries never leave on time?
Nobody has ever been thanked for catching an error
a walkthrough with stand-ins — a demonstration, not a finding · root cause · sealed
It significantly influences
Small errors are hidden to avoid blame
certified · 12 yes · 2 no
Returns are put back on the shelf without being checked
certified · 11 yes · 2 no · 1 abstained
Judged not to be linked
The induction is a video nobody watches to the end
judged not to · 0 yes · 14 no
A picker who slows down to check is beaten by one who does not
judged not to · 1 yes · 13 no
The scanner and the label printer disagree about leading zeros
judged not to · 2 yes · 12 no
Handovers between shifts lose key details
judged not to · 3 yes · 11 no
Batteries for the handhelds are charged on the same shift that uses them
judged not to · 0 yes · 12 no · 2 abstained
Nobody reconciles what left the building with what was ordered
judged not to · 4 yes · 23 no · 2 abstained · cross-group
The pick face is replenished from the same aisle people are picking
judged not to · 0 yes · 14 no
The induction is a video nobody watches to the end
judged not to · 2 yes · 11 no · 1 abstained
A picker who slows down to check is beaten by one who does not
judged not to · 1 yes · 13 no
The scanner and the label printer disagree about leading zeros
judged not to · 9 yes · 17 no · 3 abstained · cross-group
Handovers between shifts lose key details
judged not to · 0 yes · 13 no · 1 abstained
Batteries for the handhelds are charged on the same shift that uses them
judged not to · 1 yes · 11 no · 2 abstained
Nobody reconciles what left the building with what was ordered
judged not to · 0 yes · 12 no · 2 abstained
The pick face is replenished from the same aisle people are picking
judged not to · 1 yes · 12 no · 1 abstained
Small errors are hidden to avoid blame
judged not to · 3 yes · 9 no · 2 abstained
Returns are put back on the shelf without being checked
judged not to · 0 yes · 14 no
A group’s judgement, not a measurement. Demo room. On the atlas.
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Link: https://truecauses.org/c/06d80ad/6b89951-thanked-catching-error
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