True Causes
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Why do our lorries never leave on time?
An error is only an error if the customer notices
a walkthrough with stand-ins — a demonstration, not a finding · sealed
What significantly influences it
Nobody has costed what an error actually costs us
certified · 13 yes · 1 no · 1 abstained
Judged not to be linked
Two shifts use different names for the same location
judged not to · 1 yes · 14 no
The trolleys are too small for the orders we now get
judged not to · 0 yes · 15 no
Data lives in three systems that disagree
judged not to · 2 yes · 12 no · 1 abstained
Pickers are ranked against each other on a screen by the door
judged not to · 0 yes · 15 no
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to · 2 yes · 13 no
New product codes arrive without anyone being told what changed
judged not to · 2 yes · 12 no · 1 abstained
Nobody has costed what an error actually costs us
judged not to · 1 yes · 14 no
The system says a location is empty when a pallet is sitting in it
judged not to · 0 yes · 14 no · 1 abstained
Targets reward speed over accuracy
judged not to · 0 yes · 14 no · 1 abstained
Two shifts use different names for the same location
judged not to · 5 yes · 23 no · 1 abstained · cross-group
The trolleys are too small for the orders we now get
judged not to · 0 yes · 14 no · 1 abstained
Data lives in three systems that disagree
judged not to · 3 yes · 10 no · 2 abstained
Pickers are ranked against each other on a screen by the door
judged not to · 1 yes · 14 no
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to · 2 yes · 13 no
New product codes arrive without anyone being told what changed
judged not to · 0 yes · 15 no
The system says a location is empty when a pallet is sitting in it
judged not to · 0 yes · 15 no
Targets reward speed over accuracy
judged not to · 1 yes · 14 no
A group’s judgement, not a measurement. Demo room. On the atlas.
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Link: https://truecauses.org/c/06d80ad/d428036-error-error-customer-notices
As data: https://truecauses.org/c/06d80ad/d428036.json