True
Causes
FR
Bahasa Indonesia
Dansk
Deutsch
English
Español
Français
Italiano
Nederlands
Norsk
Polski
Português
Srpski (latinica)
Svenska
Tiếng Việt
Türkçe
Ελληνικά
Русский
Српски (ћирилица)
Українська
中文
日本語
한국어
Why do our lorries never leave on time?
Targets reward speed over accuracy
a walkthrough with stand-ins — a demonstration, not a finding · root cause · sealed
It significantly influences
Pickers are ranked against each other on a screen by the door
certified ·
12 yes · 3 no
What significantly influences it
The trolleys are too small for the orders we now get
certified ·
12 yes · 2 no · 1 abstained
Nobody has costed what an error actually costs us
certified ·
15 yes · 0 no
Judged not to be linked
Two shifts use different names for the same location
judged not to ·
1 yes · 14 no
The trolleys are too small for the orders we now get
judged not to ·
1 yes · 14 no
Data lives in three systems that disagree
judged not to ·
2 yes · 11 no · 2 abstained
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to ·
3 yes · 12 no
New product codes arrive without anyone being told what changed
judged not to ·
2 yes · 11 no · 2 abstained
Nobody has costed what an error actually costs us
judged not to ·
2 yes · 13 no
The system says a location is empty when a pallet is sitting in it
judged not to ·
1 yes · 14 no
An error is only an error if the customer notices
judged not to ·
1 yes · 14 no
Two shifts use different names for the same location
judged not to ·
4 yes · 23 no · 2 abstained · cross-group
Data lives in three systems that disagree
judged not to ·
3 yes · 12 no
Pickers are ranked against each other on a screen by the door
judged not to ·
2 yes · 11 no · 2 abstained
Nobody is paid for the ten minutes it takes to do a handover properly
judged not to ·
0 yes · 13 no · 2 abstained
New product codes arrive without anyone being told what changed
judged not to ·
1 yes · 14 no
The system says a location is empty when a pallet is sitting in it
judged not to ·
3 yes · 12 no
An error is only an error if the customer notices
judged not to ·
0 yes · 14 no · 1 abstained
A group’s judgement, not a measurement. Demo room.
On the atlas
.
↗ cite or embed this claim
Link:
https://truecauses.org/c/06d80ad/e6ef402-targets-reward-speed-accuracy
As data:
https://truecauses.org/c/06d80ad/e6ef402.json
<iframe src="https://truecauses.org/embed/06d80ad/e6ef402" width="100%" height="360" style="border:0" loading="lazy"></iframe>