True Causes
PT
Bahasa IndonesiaDanskDeutschEnglishEspañolFrançaisItalianoNederlandsNorskPolskiPortuguêsSrpski (latinica)SvenskaTiếng ViệtTürkçeΕλληνικάРусскийСрпски (ћирилица)Українська中文日本語한국어
Why does the same outage keep recurring?
One engineer knows how the payment path actually works
a walkthrough with stand-ins — a demonstration, not a finding · root cause · sealed
It significantly influences
The on-call rota has the same two people on it most weeks
certified · 12 yes · 1 no · 2 abstained
Judged not to be linked
Feature work always outranks reliability work in planning
judged not to · 1 yes · 14 no
Post-mortem actions are written up and then never scheduled
judged not to · 3 yes · 11 no · 1 abstained
Every team has its own logging format
judged not to · 3 yes · 11 no · 1 abstained
Post-mortems assign actions to people who were not in the room
judged not to · 2 yes · 13 no
Tests that fail intermittently are retried until green
judged not to · 2 yes · 13 no
Alerts fire so often that on-call mutes them
judged not to · 0 yes · 13 no · 2 abstained
Error budgets exist on a slide and nowhere else
judged not to · 1 yes · 14 no
Customers report outages before monitoring does
judged not to · 0 yes · 14 no · 1 abstained
Feature work always outranks reliability work in planning
judged not to · 2 yes · 13 no
Post-mortem actions are written up and then never scheduled
judged not to · 0 yes · 15 no
Every team has its own logging format
judged not to · 2 yes · 12 no · 1 abstained
Post-mortems assign actions to people who were not in the room
judged not to · 2 yes · 13 no
Tests that fail intermittently are retried until green
judged not to · 0 yes · 15 no
Alerts fire so often that on-call mutes them
judged not to · 2 yes · 13 no
The on-call rota has the same two people on it most weeks
judged not to · 1 yes · 13 no · 1 abstained
Error budgets exist on a slide and nowhere else
judged not to · 2 yes · 13 no
Customers report outages before monitoring does
judged not to · 3 yes · 11 no · 1 abstained
A group’s judgement, not a measurement. Demo room. On the atlas.
↗ cite or embed this claim
Link: https://truecauses.org/c/6708d57/afe8f84-engineer-payment-path
As data: https://truecauses.org/c/6708d57/afe8f84.json