PASOŠ · ŠTA JE OVA SOBA URADILA
Why do complaints keep rising while the product improves?
Svaki red je iz zapisa. Ništa se ne izračunava za ovu stranicu i ništa se ne ulepšava: kratak spisak neslaganja znači sobu koja se složila, a ne sobu čija su neslaganja sklonjena.
| strukturira | prepreke |
| otvorena | 08 Sep 2026 |
| ko je odgovarao | ljudi: 30, grupa: 2 · učesnik: 30 |
| pisali naslepo | nije zabeleženo |
| tvrdnje | napisano: 27, strukturirano: 20 |
| potvrđene veze | 17 |
| sobe o ovom pitanju | 1 · ne računa se u zajedničkoj mapi |
| prag odluke | 75% datih glasova |
| zapečaćeno | da, članovi su zaboravljeni |
Na čemu počiva- Angry customers are moved to the back of the queue by the priority rules
- Agents who take the time to fix a problem properly miss their numbers
- Refund policy is different on the website, in the app and in the script
- Nobody from product reads the ticket tags
- Managers see the dashboard, agents see the queue, nobody sees the customer
Šta soba nije mogla da rešiObjavljeno kao sporno, nikad zabeleženo kao „ne”.
- nema: svaki par do kog je soba stigla je rešen
Šta je predviđeno da uslediNapisano pošto je mapa rešena. Niko nije glasao o tome.
- Measure agents on problems solved at first contact, not tickets closed per hour — očekuje se: fewer people have to come back a second and third time — rok: 23 Jan 2027
Šta bi soba uradilaSvaka akcija ocenjena prema svakom osnovnom uzroku, sa tri četvrtine datih glasova.
- Measure agents on problems solved at first contact, not tickets closed per hour
smanjuje: Angry customers are moved to the back of the queue by the priority rules, Nobody from product reads the ticket tags, Managers see the dashboard, agents see the queue, nobody sees the customer - Let agents refund up to a set amount without asking
ne smanjuje nijedan osnovni uzrok - A weekly hour where product reads the top ten tags with support in the room
smanjuje: Managers see the dashboard, agents see the queue, nobody sees the customer
← dijalog