Who is in the room

LESSON 2 OF 8 · ASHBY’S LAW OF REQUISITE VARIETY; THE JOIN FORM

The map can only contain causes someone in the room knows. A room of twelve planners will find planning causes. The method calls this requisite variety: the variety of the people must match the variety of the problem.

Your roster for “What is driving delivery delays?” is fourteen people from dispatch and planning. What do you do?

Run it — fourteen is enough and they know the operation best.Invite four more from other parts of the chain, even if the room becomes twenty.Split them into two groups of seven so more voices are heard.