Terms of use

Last updated 1 September 2026. Plain words; they mean what they say.

Who you are contracting with

True Causes is operated by Inverudio Inc. Paid plans are sold through a payment provider acting as merchant of record; that provider appears on your invoice and handles tax.

What the service is

Software for running a structured deliberation and producing a map of causes. It is a tool for a group to reach and record its own conclusions. It does not make decisions, verify facts, or give professional advice. A map it produces is the opinion of the people who made it.

Your account

You are responsible for what is posted from your account and for keeping your password. One person, one account. An address may be confirmed once, by one account.

What you may not do

This is about conduct, not conclusions. We do not remove a dialogue for reaching an answer somebody dislikes — publishing disagreement is the point of the software. We do remove:

• planning or coordinating violence, or anything unlawful where the service is operated;
• harassment of, or material identifying and targeting, a particular person;
• claiming to be a constituency you are not — a room presented as speaking for a group it does not belong to. This is the abuse the mechanism is least able to see by itself, and the one that damages every other participant;
• manufacturing agreement: several accounts or rooms run by one hand so that a claim looks independently corroborated;
• attacks on the service, on other people's accounts, or on the record.

When we remove a dialogue the record shows that it was removed, and when. We do not quietly delete things: a service whose value is an honest record cannot have silent holes in it.

What belongs to whom

What you write stays yours. By posting it you allow us to store and display it inside the dialogue you posted it in, and — only if you press release on a card — to show it to the other rooms working on that question. Releasing cannot be undone, because other rooms may already have raised the same claim and their record stands.

Credit when you share results

Maps, claims and data from a room may be used freely, in reports, presentations, articles and websites, on one condition, on every plan: credit True Causes and link to the room, for example “Causal map: True Causes, truecauses.org/d/…”. Pictures, embeds and exports carry this credit already; keep it when you reuse them, and add it when you quote results in your own words. True Causes is not sold as white-label software, and the credit is not removed on any plan.

Money

Plans are monthly. You can cancel at any time and the plan runs to the end of the period already paid for. Payments are not refunded; we may refund at our own discretion, and that is a courtesy, not a right. A lapsed subscription never deletes a dialogue — it caps new seats and new dialogues; everything already recorded stays readable.

Nonprofits. A registered nonprofit or charity may use the Pro plan free of charge. Apply by email; we may ask for proof of registration, and we may end the grant if the organisation no longer qualifies. Its dialogues are never deleted when a grant ends.

No warranty, no liability

This instance is being tested at scale. It is provided as it is and as available, without warranty of any kind — not of fitness, accuracy, availability, or that a dialogue will produce a useful result. To the fullest extent the law allows, we accept no liability for any loss or damage arising from your use of the service, including decisions you or your organisation make on the strength of a map it produced. Where the law does not allow liability to be excluded, it is limited to what you paid us in the twelve months before the claim.

Ending

You may delete your account at any time. We may close an account that breaks these terms, and will say why unless prevented by law.

Law

Governed by the law of the operator's jurisdiction. Nothing here removes a consumer right you have where you live.

Questions: hello@mg.truecauses.org