THE QUESTION
Why does A&E make people wait for hours?
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I did not know a pharmacy could have helped
Nothing said yet.
The survey asks about the food, not about the wait
cluster 2discuss
My mother came home with no one to help her stand up
cluster 3discuss
Two doctors told me different things and neither knew
I mean this happens weekly, not once in a while.
I did not know a pharmacy could have helped
The discharge letter went to a GP I left in 2019
I mean this happens weekly, not once in a while.
The person who knows your history is at home and not allowed in
A person with dementia in a corridor gets worse by the hour
I mean this happens weekly, not once in a while.
I did not come sooner because I could not afford the trip
To be precise: this is about the situation, not a person.
I came here because I could not get seen anywhere else
The staff are not the problem and everyone knows it
I mean this happens weekly, not once in a while.
I have been in this corridor before and nothing changed
Meaning the recurring case, not one incident.
The appointment line is engaged for two hours every morning
To be precise: this is about the situation, not a person.
Nobody tells you how long the wait will be
cluster 1discuss
Nobody asked who was looking after her
Being frightened makes everything take longer
I would not complain because they are trying
Narrower than it reads; the wider version is someone else's card.
The bus does not run when the clinic is open
Nobody has ever asked me what would have kept me away
The car park costs more than the medicine
My carer took a day off work and we still went home undone
cluster 3discuss
Nobody says sorry and everybody looks exhausted
People wait hours in a corridor before anyone sees them
I was sent home at midnight with no way to get there
Scope: here specifically, not everywhere.
Beds are full because nobody can be discharged
The letter came after the appointment date
The interpreter was booked for twenty minutes
Narrower than it reads; the wider version is someone else's card.
The form asks questions I cannot answer about my own body
cluster 2discuss
There is no water and no food after ten
The same patients come back within a week
You are moved three times and explain yourself three times
cluster 1discuss
You cannot hear your name called over the noise
To be precise: this is about the situation, not a person.