Structuration · What would be true of a public transport system that served its most vulnerable

LA QUESTION

What would be true of a public transport system that served its most vulnerable users well?

L’une aiderait-elle à réaliser l’autre ? Les trois quarts des votes exprimés décident.

Mode invité. Choisissez un pseudo pour rejoindre la salle et participer.

Les questions sont réparties entre les groupes : vous recevez celles attribuées à votre groupe — pas toutes les 90.

pourquoi

Personne ne pourrait répondre à plusieurs centaines de paires. Chaque paire va à un groupe ; une paire sur laquelle le groupe se divise est ensuite renvoyée à d’autres groupes, et peut donc apparaître plus tard dans votre liste même si elle a commencé ailleurs. Le nombre de paires tranchées inclut le travail de tous les groupes : c’est pourquoi il monte plus vite que votre propre liste ne diminue.

tranchées : 34 / 90 à vous de répondre : 0 contestées : 5 (mises de côté, visibles)

Dernier décompte : tranchées : 29 · transmises à des panels inter-groupes : 0 · contestées : 5 · sous le quorum : 56 — les panels ont besoin d’au moins max(2, 75 % du panel) votes exprimés ; votre plus petit panel compte 12 membres.

fermer ✕

Fares and top-up machines work every time, even when you’re rushing with no cash. → influence ? → A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.

I've seen passengers turned away for not booking ramps, even when staff could have helped them.

I've seen passengers with disabilities being met at the platform without booking a ramp, and staff seem to be accommodating them without issue.

modérateur The Head of Network Planning is focused on the operational aspects of the transit system, such as route changes and budget management. While they may be aware of the challenges faced by passengers, they do not have direct insight into the specific experiences of individuals who may be waiting for a bus in the dark or using top-up machines. The Head of Network Planning's primary concern is ensuring the smooth functioning of the system, and they may not be able to fully appreciate the impact of the author's experiences on the overall system.

I see firsthand that the trade-offs between spending on ramps versus spending on running buses at all in thin corridors are real.

I've had times when the app said 'assistance confirmed' and no one showed up, but I don't know if that's related to fares or top-up machines.

I see that fares and top-up machines fail exactly when I'm rushing and have no cash, but I can't see how that affects ramp approval processes.

I deal with ramp requests that aren't in the system every day, but that has nothing to do with whether the fare machines work.

Phase terminée — l’archive des paires et des votes figure ci-dessus.Vérifier la logique ↗

Ramps would be available without needing to book them in advance.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	⚑ contesté	discussion (8)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	⚑ contesté	discussion (5)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	There would be a way to complain that I was told about in a language I understand.	⚑ contesté	discussion (10)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	⚑ contesté	discussion (5)
The night bus comes when it says, and I know it without a phone.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	⚑ contesté	discussion (8)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	ouvert	discussion (2)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (5)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (2)
There would be a way to complain that I was told about in a language I understand.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	ouvert	discussion (4)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (2)
Ramps would be available without needing to book them in advance.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	ouvert	discussion (2)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	ouvert	discussion (8)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	ouvert	discussion (4)
The system would know who needs help before they arrive, not when they're standing at the train.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (8)
There would be a way to complain that I was told about in a language I understand.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (4)
There would be a way to complain that I was told about in a language I understand.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	ouvert	discussion (3)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (1)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (3)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (2)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	ouvert	discussion (2)
The system would know who needs help before they arrive, not when they're standing at the train.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	ouvert	discussion (2)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (3)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	ouvert	discussion (3)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (4)
The night bus comes when it says, and I know it without a phone.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (2)
The night bus comes when it says, and I know it without a phone.	→	There would be a way to complain that I was told about in a language I understand.	ouvert	discussion (3)
There would be a way to complain that I was told about in a language I understand.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (2)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	au premier plan ↑ · fermer ✕
The night bus comes when it says, and I know it without a phone.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (3)
The night bus comes when it says, and I know it without a phone.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (2)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (4)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	The night bus comes when it says, and I know it without a phone.	ouvert	discussion (4)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (7)
Ramps would be available without needing to book them in advance.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (7)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	ouvert	discussion (1)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	ouvert	discussion (2)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (3)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (6)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (2)
The system would know who needs help before they arrive, not when they're standing at the train.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (4)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (2)
There would be a way to complain that I was told about in a language I understand.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	ouvert	discussion (4)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (4)
There would be a way to complain that I was told about in a language I understand.	→	The night bus comes when it says, and I know it without a phone.	ouvert	discussion (3)
Ramps would be available without needing to book them in advance.	→	The night bus comes when it says, and I know it without a phone.	ouvert	discussion (3)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (2)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	ouvert	discussion (5)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	Ramps would be available without needing to book them in advance.	ouvert	discussion (6)
The night bus comes when it says, and I know it without a phone.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (3)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	There would be a way to complain that I was told about in a language I understand.	ouvert	discussion (3)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	ouvert	discussion (2)
Ramps would be available without needing to book them in advance.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	ouvert	discussion (4)
There would be a way to complain that I was told about in a language I understand.	→	A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	ouvert	discussion (2)
Ramps would be available without needing to book them in advance.	→	The system would know who needs help before they arrive, not when they're standing at the train.	ouvert	discussion (8)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	There would be a way to complain that I was told about in a language I understand.	ouvert	discussion (1)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	The night bus comes when it says, and I know it without a phone.	ouvert	discussion (4)
The system would know who needs help before they arrive, not when they're standing at the train.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	ouvert	discussion (4)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (1)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	ouvert	discussion (4)
Ramps would be available without needing to book them in advance.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	ouvert	discussion (4)
There would be a way to complain that I was told about in a language I understand.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	ouvert	discussion (3)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	The night bus comes when it says, and I know it without a phone.	✓ oui	discussion (4)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	✓ oui	discussion (5)
The system would know who needs help before they arrive, not when they're standing at the train.	→	Ramps would be available without needing to book them in advance.	✓ oui	discussion (5)
There would be a way to complain that I was told about in a language I understand.	→	Ramps would be available without needing to book them in advance.	✗ non	discussion (7)
The night bus comes when it says, and I know it without a phone.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	✗ non	discussion (9)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	The night bus comes when it says, and I know it without a phone.	✗ non	discussion (3)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	The system would know who needs help before they arrive, not when they're standing at the train.	✗ non	discussion (9)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	There would be a way to complain that I was told about in a language I understand.	✗ non	discussion (4)
The system would know who needs help before they arrive, not when they're standing at the train.	→	The night bus comes when it says, and I know it without a phone.	✗ non	discussion (2)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	The night bus comes when it says, and I know it without a phone.	✗ non	discussion (4)
Ramps would be available without needing to book them in advance.	→	There would be a way to complain that I was told about in a language I understand.	✗ non	discussion (2)
The system would know who needs help before they arrive, not when they're standing at the train.	→	There would be a way to complain that I was told about in a language I understand.	✗ non	discussion (3)
Ramps would be available without needing to book them in advance.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	✗ non	discussion (4)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	The night bus comes when it says, and I know it without a phone.	✗ non	discussion (5)
The night bus comes when it says, and I know it without a phone.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	✗ non	discussion (6)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	✗ non	discussion (7)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	✗ non	discussion (5)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	✗ non	discussion (9)
A passenger who didn't book a ramp still gets met at the platform, not turned away.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	✗ non	discussion (4)
The system would know who needs help before they arrive, not when they're standing at the train.	→	The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	✗ non	discussion (7)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	✗ non	discussion (2)
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.	→	Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	✗ non	discussion (5)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	A passenger who didn't book a ramp still gets met at the platform, not turned away.	✗ non	discussion (5)
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	✗ non	discussion (4)
The night bus comes when it says, and I know it without a phone.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	✗ non	discussion (9)
The system would know who needs help before they arrive, not when they're standing at the train.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	✗ non	discussion (2)
Fares and top-up machines work every time, even when you’re rushing with no cash.	→	There would be a way to complain that I was told about in a language I understand.	✗ non	discussion (9)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.	→	Fares and top-up machines work every time, even when you’re rushing with no cash.	✗ non	discussion (8)
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.	→	There would be a way to complain that I was told about in a language I understand.	✗ non	discussion (7)