THE QUESTION
What would be true of a public transport system that served its most vulnerable users well?
Group cards you judge alike. Groups organise reading; they decide nothing.
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Clusters form from similarity, names come last
Canonical order: link pairs of ideas you judge similar — links are symmetric (A~B is B~A; direction never matters) and a tie holds once 2 members make it.
why
Links are symmetric — A~B is B~A. Clusters are the groups that emerge from held ties, and only a formed cluster can be named, by a person. Your own links carry a ✕ to withdraw; you cannot remove someone else's. Clusters organise the wall and never gate the vote — two cards making the same CLAIM are a merge back in Clarify.
Links and names are made while Cluster is live; the steward’s ← reopens it.
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
Buses and fares work when you're in a rush.
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (2)
~ ? (1) · 1/2
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (6)
~ It would be available…It would be available and reliable. (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (1) · 1/2
~ ? (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
Fares and top-up machines work every time, even when you’re rushing with no cash.
~ ? (1) · 1/2
~ ? (1) · 1/2
~ Buses and fares work …Buses and fares work when you're in a rush. (6)
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (4)
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (1) · 1/2
~ It would be available…It would be available and reliable. (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
proposed group (35) each ~ tie holds at 2 members
Elected officials prioritize its funding.
~ Funding would be cons…Funding would be consistent and predictable. (4)
~ ? (3)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would be easy to u…It would be easy to use for people with disabilities. (2)
Fares have a backup cash option when machines fail, always available.
~ Buses and fares work …Buses and fares work when you're in a rush. (2)
~ ? (1) · 1/2
~ It would be available…It would be available and reliable. (1) · 1/2
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (4)
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ ? (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
Late-night stops would have visible security cameras and well-lit areas to ensure safety.
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (2)
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (5)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ The whole journey—sto…The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming. (2)
The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming.
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ ? (1) · 1/2
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (1) · 1/2
~ Late-night stops woul…Late-night stops would have visible security cameras and well-lit areas to ensure safety. (2)
Staff would be trained to recognize and respond to different disabilities.
~ ? (2)
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (3)
~ Staff are trained to …Staff are trained to assist users politely and patiently. (2)
~ Staff would greet me …Staff would greet me by name and know my usual route. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (2)
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (1) · 1/2
Staff are trained to assist users politely and patiently.
~ ? (1) · 1/2
~ Staff would greet me …Staff would greet me by name and know my usual route. (1) · 1/2
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (2)
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (3)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would be easy to u…It would be easy to use for people with disabilities. (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (2)
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (1) · 1/2
Wheelchair spaces are reserved and protected from other passengers.
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ ? (2)
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ ? (2)
~ Buses should be acces…Buses should be accessible to all who need them. (3)
~ It would be easy to u…It would be easy to use for people with disabilities. (3)
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (2)
~ Staff are trained to …Staff are trained to assist users politely and patiently. (2)
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (1) · 1/2
Assistance would always be where it says it will be, when it says it will be, in the app.
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (1) · 1/2
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (1) · 1/2
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would be available…It would be available and reliable. (1) · 1/2
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (1) · 1/2
~ Staff would greet me …Staff would greet me by name and know my usual route. (2)
The system would know who needs help before they arrive, not when they're standing at the train.
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (2)
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (2)
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (2)
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (2)
~ It would be available…It would be available and reliable. (1) · 1/2
~ The driver would not …The driver would not be asked to guess which elderly rider needs extra time—the schedule would already include it. (1) · 1/2
Customers would receive consistent route information and updates.
~ ? (1) · 1/2
~ The system would allo…The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak. (2)
~ The system would have…The system would have a clear and public explanation of the reasons behind any service disruptions or changes. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (1) · 1/2
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
Bus routes would include late-night services to safe stops.
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (3)
~ Late-night stops woul…Late-night stops would have visible security cameras and well-lit areas to ensure safety. (5)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (1) · 1/2
Ramps would be available without needing to book them in advance.
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (2)
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (1) · 1/2
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (3)
~ Buses and fares work …Buses and fares work when you're in a rush. (1) · 1/2
~ It would be easy to u…It would be easy to use for people with disabilities. (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (1) · 1/2
Souped-up 911-style phones at every stop for those in a rush or with urgent needs.
~ Late-night stops woul…Late-night stops would have visible security cameras and well-lit areas to ensure safety. (2)
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (3)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (2)
~ Customers would recei…Customers would receive consistent route information and updates. (1) · 1/2
The system would have a clear and public explanation of the reasons behind any service disruptions or changes.
~ The system would allo…The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak. (2)
~ Customers would recei…Customers would receive consistent route information and updates. (2)
~ ? (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would be available…It would be available and reliable. (1) · 1/2
Good shelters for waiting at stops would be a key feature.
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (1) · 1/2
~ ? (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (1) · 1/2
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ ? (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (2)
~ It would be easy to u…It would be easy to use for people with disabilities. (1) · 1/2
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (1) · 1/2
~ Late-night stops woul…Late-night stops would have visible security cameras and well-lit areas to ensure safety. (1) · 1/2
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (1) · 1/2
~ Customers would recei…Customers would receive consistent route information and updates. (1) · 1/2
The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak.
~ The system would have…The system would have a clear and public explanation of the reasons behind any service disruptions or changes. (2)
~ ? (1) · 1/2
~ Customers would recei…Customers would receive consistent route information and updates. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Funding would be cons…Funding would be consistent and predictable. (1) · 1/2
The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time.
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (2)
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (2)
~ Staff would greet me …Staff would greet me by name and know my usual route. (1) · 1/2
Buses would arrive on time, so I don't have to choose between spending on ramps or buses.
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (3)
~ ? (1) · 1/2
~ Buses and fares work …Buses and fares work when you're in a rush. (1) · 1/2
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (1) · 1/2
~ ? (3)
~ It would be available…It would be available and reliable. (2)
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (2)
~ The whole journey—sto…The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming. (1) · 1/2
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (3)
All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers.
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (3)
~ Staff would greet me …Staff would greet me by name and know my usual route. (1) · 1/2
~ ? (1) · 1/2
~ Staff are trained to …Staff are trained to assist users politely and patiently. (3)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (2)
The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected.
~ When you file a compl…When you file a complaint, someone calls you back with a fix, not just a case number. (1) · 1/2
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (2)
~ ? (2)
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (2)
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements.
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (3)
~ When you file a compl…When you file a complaint, someone calls you back with a fix, not just a case number. (3)
~ ? (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (1) · 1/2
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (1) · 1/2
A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off.
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (2)
~ A passenger who didn'…A passenger who didn't book a ramp still gets met at the platform, not turned away. (4)
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (2)
~ The timetable would g…The timetable would give extra time at stops the elderly regulars need, as seen from the bus. (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (1) · 1/2
It would be available and reliable.
~ ? (1) · 1/2
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (2)
~ Buses and fares work …Buses and fares work when you're in a rush. (1) · 1/2
~ ? (2)
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (2)
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ The driver would not …The driver would not be asked to guess which elderly rider needs extra time—the schedule would already include it. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (1) · 1/2
~ The system would have…The system would have a clear and public explanation of the reasons behind any service disruptions or changes. (1) · 1/2
The driver would not be asked to guess which elderly rider needs extra time—the schedule would already include it.
~ The timetable would g…The timetable would give extra time at stops the elderly regulars need, as seen from the bus. (2)
~ The driver could pull…The driver could pull over safely at a bus stop if an elderly rider needed extra time without rushing them or missing the next stop. (2)
~ It would be available…It would be available and reliable. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (1) · 1/2
A passenger who didn't book a ramp still gets met at the platform, not turned away.
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (4)
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (2)
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ The system would know…The system would know who needs help before they arrive, not when they're standing at the train. (2)
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (2)
~ Staff are trained to …Staff are trained to assist users politely and patiently. (1) · 1/2
Staff would greet me by name and know my usual route.
~ ? (2)
~ Staff are trained to …Staff are trained to assist users politely and patiently. (1) · 1/2
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (1) · 1/2
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ ? (1) · 1/2
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (1) · 1/2
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (2)
When you file a complaint, someone calls you back with a fix, not just a case number.
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (3)
~ ? (2)
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (1) · 1/2
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ ? (1) · 1/2
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (1) · 1/2
The night bus comes when it says, and I know it without a phone.
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (3)
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (1) · 1/2
~ It would be available…It would be available and reliable. (2)
~ Buses and fares work …Buses and fares work when you're in a rush. (1) · 1/2
~ ? (1) · 1/2
~ ? (3)
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ The whole journey—sto…The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming. (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (1) · 1/2
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (1) · 1/2
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (1) · 1/2
The timetable would give extra time at stops the elderly regulars need, as seen from the bus.
~ The driver would not …The driver would not be asked to guess which elderly rider needs extra time—the schedule would already include it. (2)
~ The driver could pull…The driver could pull over safely at a bus stop if an elderly rider needed extra time without rushing them or missing the next stop. (6)
~ Buses should be acces…Buses should be accessible to all who need them. (2)
~ A ramp request that's…A ramp request that's not in the system still gets approved on the spot, without a supervisor's sign-off. (1) · 1/2
Funding would be consistent and predictable.
~ Elected officials pri…Elected officials prioritize its funding. (4)
~ ? (3)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ The system would allo…The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak. (1) · 1/2
It would not exclude people with disabilities or low incomes.
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (1) · 1/2
~ ? (1) · 1/2
~ It would be easy to u…It would be easy to use for people with disabilities. (1) · 1/2
~ ? (1) · 1/2
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ Buses should be acces…Buses should be accessible to all who need them. (2)
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (1) · 1/2
~ ? (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (1) · 1/2
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (1) · 1/2
~ ? (1) · 1/2
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (1) · 1/2
There would be a way to complain that I was told about in a language I understand.
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (3)
~ ? (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (2)
~ When you file a compl…When you file a complaint, someone calls you back with a fix, not just a case number. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (1) · 1/2
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
It would be easy to use for people with disabilities.
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (4)
~ ? (2)
~ ? (2)
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (3)
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ Staff are trained to …Staff are trained to assist users politely and patiently. (1) · 1/2
~ Elected officials pri…Elected officials prioritize its funding. (2)
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
Buses should be accessible to all who need them.
~ It would be easy to u…It would be easy to use for people with disabilities. (4)
~ Every region meets th…Every region meets the same accessibility standards, without exceptions. (3)
~ ? (3)
~ It would not exclude …It would not exclude people with disabilities or low incomes. (2)
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (3)
~ ? (3)
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (2)
~ Fares and top-up mach…Fares and top-up machines work every time, even when you’re rushing with no cash. (1) · 1/2
~ Customers would recei…Customers would receive consistent route information and updates. (1) · 1/2
~ Late-night stops woul…Late-night stops would have visible security cameras and well-lit areas to ensure safety. (1) · 1/2
~ Staff are trained to …Staff are trained to assist users politely and patiently. (1) · 1/2
~ The system would chec…The system would check in by phone if I'm not at the bus stop a minute before the bus arrives, to see if I need more time. (2)
~ Staff would be traine…Staff would be trained to recognize and respond to different disabilities. (1) · 1/2
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~ The timetable would g…The timetable would give extra time at stops the elderly regulars need, as seen from the bus. (2)
~ Bus routes would incl…Bus routes would include late-night services to safe stops. (1) · 1/2
~ ? (1) · 1/2
~ The system would have…The system would have a clear and public explanation of the reasons behind any service disruptions or changes. (1) · 1/2
~ All staff receive reg…All staff receive regular training in disability awareness and inclusive customer service for vulnerable passengers. (1) · 1/2
~ Elected officials pri…Elected officials prioritize its funding. (1) · 1/2
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~ The night bus comes w…The night bus comes when it says, and I know it without a phone. (1) · 1/2
~ Fares have a backup c…Fares have a backup cash option when machines fail, always available. (1) · 1/2
~ Buses would arrive on…Buses would arrive on time, so I don't have to choose between spending on ramps or buses. (2)
~ ? (1) · 1/2
~ The system tracks rep…The system tracks repeated complaints about a stop or route and fixes the problem before more people are affected. (1) · 1/2
~ Funding would be cons…Funding would be consistent and predictable. (1) · 1/2
~ Ramps would be availa…Ramps would be available without needing to book them in advance. (1) · 1/2
~ Assistance would alwa…Assistance would always be where it says it will be, when it says it will be, in the app. (1) · 1/2
~ The system would have…The system would have a dedicated, easily accessible feedback mechanism for riders with disabilities to report issues and suggest improvements. (1) · 1/2
~ Buses and fares work …Buses and fares work when you're in a rush. (1) · 1/2
~ Souped-up 911-style p…Souped-up 911-style phones at every stop for those in a rush or with urgent needs. (1) · 1/2
~ There would be a way …There would be a way to complain that I was told about in a language I understand. (1) · 1/2
~ When you file a compl…When you file a complaint, someone calls you back with a fix, not just a case number. (1) · 1/2
~ ? (1) · 1/2
~ The system would allo…The system would allow real-time information about delays and disruptions in multiple languages, not just the ones they already speak. (1) · 1/2
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~ Staff would greet me …Staff would greet me by name and know my usual route. (1) · 1/2
~ The whole journey—sto…The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming. (1) · 1/2
~ It would be available…It would be available and reliable. (1) · 1/2
Every region meets the same accessibility standards, without exceptions.
~ Good shelters for wai…Good shelters for waiting at stops would be a key feature. (1) · 1/2
~ ? (2)
~ It would be easy to u…It would be easy to use for people with disabilities. (2)
~ Buses should be acces…Buses should be accessible to all who need them. (3)
~ ? (2)
~ It would not exclude …It would not exclude people with disabilities or low incomes. (1) · 1/2
~ Wheelchair spaces are…Wheelchair spaces are reserved and protected from other passengers. (2)
~ The whole journey—sto…The whole journey—stop, bus, route—would feel the same every single time, so my son knows what's coming. (1) · 1/2
~ When you file a compl…When you file a complaint, someone calls you back with a fix, not just a case number. (1) · 1/2
· not yet clustered (1)
The driver could pull over safely at a bus stop if an elderly rider needed extra time without rushing them or missing the next stop.