True Causes

Patient safety: the causes everyone on the ward can see, together

A review team asks why an incident happened, and one analyst writes the answer. But the causes of a recurring safety problem are spread across the people involved: the nurse on nights, the pharmacist, the registrar, the patient who waited. No single reviewer holds them all.

True Causes lets that whole group do the analysis. Everyone writes causes alone and unnamed, so a junior nurse can say what a consultant would not. Then the group judges, pair by pair, whether one cause significantly influences another, and a link counts only at three quarters of the votes. The deepest causes are the ones everything else traces back to.

Several wards or sites can each run their own room on the same question, and the maps fold into one: the causes found independently in several places stand out from the local ones.

Why does A&E make people wait for hours?
A finished map, from a walkthrough run with stand-ins.
I did not come soonerbecause I could not afford…Beds are full becausenobody can be dischargedNobody has ever asked mewhat would have kept me…The form asks questions Icannot answer about my own…You are moved three timesand explain yourself three…I have been in thiscorridor before and nothin…People wait hours in acorridor before anyone see…I was sent home at midnightwith no way to get thereThe GP said six weeks andit has been five monthsThe same patients come backwithin a weekThere is no water and nofood after tenThe interpreter was bookedfor twenty minutesBeing frightened makeseverything take longer⟳I came here because I couldnot get seen anywhere else⟳Nobody tells you how longthe wait will be⟳I did not know a pharmacycould have helped⟳Staff leave faster than wecan hire them⟳My mother came home with noone to help her stand up⟳Nobody explained what thetest was forOpen it, tap any claim →
Start a dialogue, freeTry the five-minute walkthroughWhy it works