Isibonelo sokuhlaziya izimbangela eziwumsuka
Abantu abayishumi nanhlanu abasebenza emsebenzini wesifunda wokuletha impahla naseduze kwawo — abashayeli, abathumeli, imenenja yedepho, amakhasimende amabili — baphendula umbuzo owodwa. Izigaba, lokho ngasinye esakukhiqiza, nebalazwe ekugcineni. Amagama ngawayo iqembu uqobo, afinyezwe kancane.
UmbuzoYini eqhuba ukubambezeleka kokulethwa kwempahla esifundeni sonke?
Ukubhala → amakhadi angu-61. Isampula: imithwalo ithunyelwa ngaphambi kokuthi amaphepha ahlolwe · abashayeli bathola imizila abangakwazi ukuyiqeda · izinhlelo zemizila azinaki isiminyaminya sezikole · imisakazo yedepho isesiteshini esingalungile · izikhala zegceke zibhukhwa kabili ngehora elifanayo · ukudluliselana phakathi kwamashifu kulahla imininingwane ebalulekile · amafomu amakhasimu agcwaliswa yidesiki elingafanele · abashayeli be-ejensi abakaze babone amanothi endawo · amakhadi kaphethiloli abelwana ngawo ngabashayeli · uhlelo lwesikena luziphumela njalo ngehora.
Ukucacisa → amakhadi angu-61, angu-4 ahlanganisiwe. Okuthi “Ukudluliselana kulahla imininingwane ebalulekile” nokuthi “ukudluliselana kwehora lesi-6 ekuseni akunalo uhlu lokuhlola” kwatholakala kuyisigomelo esisodwa. Okuthi “Imizila abangakwazi ukuyiqeda” kwacaciswa ukuthi kusho iziteshi ezihleliwe, hhayi isikhathi sokushayela — okwashintsha lokho abantu abakuxhumanisa nakho kamuva.
Ukuqoqa → amaqoqo angu-7. Amaphepha namakhasimu · ukuhlela imizila · igceke nezikhala · ukudluliselana nokwaziswa · imishini nemisakazo · abasebenzi be-ejensi · imingcele yohlangothi lwekhasimende.
Ukukhetha → angu-15 ohlwini olufushane, angu-2 ngezihlalo. Ukuhlakazeka kwemibono kungu-41% — amakhadi angu-25 kwangu-61 athola okungenani isitikha esisodwa, okusezingeni elivamile. Okuthi “Amafomu amakhasimu agcwaliswa yidesiki elingafanele” akuzange kuthole isitikha kodwa umthumeli wakuphakamisa nezibalo zehhovisi lamakhasimu uqobo zokubuyiswa kwempahla; abantu ababili bavuma ukuthi umthombo uhlobene nodaba futhi kwathatha isihlalo.
Uhlaka → izibhangqa ezingu-210, ezingu-86 zibuziwe, ezingu-79 zinqunyiwe, ezingu-7 ziyaphikiswana. Ezisele zazitholakala ngokucabanga. Izibhangqa eziphikiswanayo zonke zazimayelana nokuthi abashayeli be-ejensi bayazibangela yini noma bamane bahlupheka ngenxa yezinye izinkinga; igumbi lahlukana ngo-8–7 kulezo futhi zahlala erekhodini njengezihlukene.
Ibalazwe.
Izinga 4 (izimpawu): ukulethwa okuphuzile · izikhathi zamakhasimende eziphuthiwe · isikhathi esengeziwe
Izinga 3: imizila abashayeli abangakwazi ukuyiqeda · izikhala zegceke zibhukhwe kabili · uhlelo lwesikena luziphumela
Izinga 2: izinhlelo zemizila azinaki isiminyaminya sezikole · ukudluliselana phakathi kwamashifu kulahla imininingwane · abashayeli be-ejensi abakaze babone amanothi endawo
Izinga 1 (izimbangela eziwumsuka): imithwalo ithunyelwa ngaphambi kokuthi amaphepha ahlolwe · amafomu amakhasimu agcwaliswa yidesiki elingafanele
Izimpande ezimbili. Eyesibili kwakuyikhadi elahlaliswa ngesihlalo elingazange lithole voti. Zonke izimpawu igumbi elalizibeke phezulu kakhulu — ukulethwa okuphuzile, isikhathi esengeziwe — zisemazingeni amathathu ngaphezu kwazo. Akekho owangena ekholwa ukuthi amaphepha ayinkinga; izixhumanisi, zahlulelwa ngayinye ngesikhathi, zawabeka phansi.
Izenzo → ezingu-3 zahlulelwe ngokumelene nezimpande. Okuthi “Ukuhlolwa kwamaphepha ngaphambi kokuthumela, nokumisa okuqinile” kwathinta zombili izimpande ngo-75%. Okuthi “Nikezani abashayeli be-ejensi amanothi endawo” akuzange kuthinte nayinye — isenzo esihle, kodwa hhayi isenzo sembangela ewumsuka, futhi ithebula lakusho lokho. Okuthi “Lungisani uhlelo lwesikena” kwahoxiswa ngumbhali wakho lapho ibalazwe likubonisa lisemazingeni amathathu ngaphezulu.
Lokho okwakuzotholwa yiseshini yama-five whys: uchungechunge lwemenenja yedepho, olwalusuka ekulethweni okuphuzile luye ekuhleleni imizila lwagcina lapho — izinga 2 lalo bhalazwe. Impande yamaphepha yayisekhanda lomthumeli nasezibalweni zesikhulu samakhasimu, futhi akekho mhlaziyi owayezobuza noma yimuphi wabo.
Qhubani izigaba eziyisikhombisa ezifanayo · Izindlela ziqhathaniswa · Inqubo efanayo kunoma yiliphi inani lamaqembu · Izibonelo zengxoxo ehlelekile: inkinga eyodwa, izinhlobo eziyisishiyagalombili zamabalazwe