True Causes
ID
Bahasa IndonesiaDanskDeutschEnglishEspañolFrançaisItalianoNederlandsNorskPolskiPortuguêsSrpski (latinica)SvenskaTiếng ViệtTürkçeΕλληνικάРусскийСрпски (ћирилица)Українська中文日本語한국어
Why are deliveries late?
Supervisors are measured on dispatch time and nothing else
a walkthrough with stand-ins — a demonstration, not a finding · sealed
It significantly influences
A short pick is recorded as complete so the line keeps moving
certified · 12 yes · 2 no
Judged not to be linked
We measure errors per order, so a bigger order hides more mistakes
judged not to · 3 yes · 10 no · 1 abstained
New staff copy bad habits from old hands
judged not to · 3 yes · 11 no
Small errors are hidden to avoid blame
judged not to · 3 yes · 11 no
Peak-hour load exceeds planned capacity
judged not to · 1 yes · 13 no
Two products with almost the same code sit on the same rack
judged not to · 2 yes · 10 no · 2 abstained
Picks are wrong often enough that customers now check every pallet
judged not to · 2 yes · 11 no · 1 abstained
Overtime is the normal way we finish a week, not the exception
judged not to · 1 yes · 12 no · 1 abstained
We measure errors per order, so a bigger order hides more mistakes
judged not to · 3 yes · 11 no
A short pick is recorded as complete so the line keeps moving
judged not to · 0 yes · 14 no
New staff copy bad habits from old hands
judged not to · 2 yes · 11 no · 1 abstained
Small errors are hidden to avoid blame
judged not to · 0 yes · 14 no
Peak-hour load exceeds planned capacity
judged not to · 6 yes · 20 no · 3 abstained · cross-group
Two products with almost the same code sit on the same rack
judged not to · 2 yes · 12 no
Picks are wrong often enough that customers now check every pallet
judged not to · 2 yes · 12 no
Overtime is the normal way we finish a week, not the exception
judged not to · 1 yes · 12 no · 1 abstained
A group’s judgement, not a measurement. Demo room. On the atlas.
↗ cite or embed this claim
Link: https://truecauses.org/c/a0141f0/95eff66-supervisors-measured-dispatch-time
As data: https://truecauses.org/c/a0141f0/95eff66.json